About the position
Ensures a high standard of service and hospitality in the Spa Reception and Retail area. Successfully introduces and schedules Spa services and operations through direct contact, either in person or by phone/email with Resort, or local guests, members and staff to maximize member/guest satisfaction and revenue.
Responsibilities
- To greet and welcome all guests coming into the Spa.
- To arrange for all Spa appointments.
- Must be able to concentrate, exert good judgment and be flexible since the desk is a very busy area and the focal point of the Spa.
- To be the initial and complete source of information regarding everything that is available in the Spa and all procedures to ensure guest comfort.
- To maintain a sense of order and efficiency for Spa operation via proper scheduling of guest and staff appointments.
- To maintain the orderliness, cleanliness and presentation of the Spa Reception and Retail.
- To be able to explain the key features of all Retail items in order to enhance the guests' 'home spa' experience.
- To be able to softly 'link sell' and 'up-sell' in order to enhance the guests' experience.
- To handle all the billing and point-of-sale functions for spa services and retail sales.
- To assist with scheduled retail inventory.
- To be cross-trained for all duties and responsibilities of the locker room and facilities areas.
- To provide personal attention to the guests.
- To ensure a pleasant visit for each guest.
Requirements
- Must possess excellent communication skills, both written and oral.
- Must have the ability to work under pressure without letting that pressure show to the guest.
- Must exhibit a sincere desire and ability to work well with people, assess their needs and be able to provide assistance.
- Must be available to work flexible hours, including weekends and holidays.
Benefits
- Comprehensive healthcare coverage with options for medical, dental, and vision plans.
- Paid time off for relaxation and rejuvenation.
- Financial security through a 401(K) matching plan and pre-tax Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
- A great voluntary benefits program that includes: critical illness, hospital indemnity, and accident coverage, life and AD&D insurance, legal services, and identity theft protection, access to whole life insurance, telemedicine, and pet insurance.
- Complementary Golf, Skiing and Riding.
- Discounts on dining, retail, and spa services, as well as savings on ski, golf rentals, and other activities.
- Support services including an Employee Assistance Program (EAP), TravelConnect for emergencies while traveling, and adoption services.
