Spa - Front Desk Agent

Nemacolin Woodlands Resort•Farmington, PA

27d

About The Position

Here at Nemacolin, our associates know to "Expect the Unexpected" - You have come across the career opportunity where entertainment and excitement are the job description. This position must be committed to making every experience memorable all while having fun and relishing the incredible atmosphere of the resort. We are seeking key positions in our Spa department responsible for greeting guests and ensuring they arrive at their designated areas within the spa. Our guest's first impression is vital to a lasting one! If you have the charisma and energy that everyone talks about, we have the career for you!

Requirements

Ability to communicate fluently in English.
Ability to maintain appropriate grooming standards according to organizational policy.
High school diploma.
Previous experience in the retail or hospitality industry.
Able to work a flexible schedule that includes nights, weekends and holidays.
Effective interpersonal, verbal, and written communication skills.

Responsibilities

Responsible for greeting all guests that come to the spa and assisting them with any requests that they may have.
Responsible for checking in appointments, booking services, and checking out appointments.
Must be able to provide guests with answers to any questions they may have concerning spa services and procedures.
The candidate must be able to communicate well with guests in addition to associates and other members of management.
Maintaining complete knowledge of all resort features, services, and hours of operation.
Maintaining knowledge of all spa and salon services as well as fitness center programs and daily group activities.
Booking spa appointments and assisting guests with the check-in process as well as the check-out process.
Greeting all guests with a warm welcome and ensuring that they are satisfied with their spa experience.
Accommodating all guest requests quickly and courteously.
Handling complaints effectively and efficiently.
Setting up workstations with the appropriate supplies.
Other Job duties assigned.

Benefits

Attractive 401(k) plan
Paid vacation, holidays, and personal hours
Family medical, dental, and vision insurance. Long-term and short-term disability insurance
Employee and educational assistance program
Up to 40% off Retail, Spa, Activities, Food and Beverage at the Resort
On-site uniform and dry-cleaning services
Discounted meals during breaks in associate break areas

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