Spa Front Desk Agent
About The Position
The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. This role will play a key part in continuing to uphold our reputation and providing exceptional service to our guests. As a member of the Spa team, you will be responsible for maintaining the efficient operation of the service schedule via accurate appointment taking and superior guest service and to operate the point-of-sale system and balance daily sales. Our employees represent The Broadmoor brand and are Ambassadors of our Forbes Five-Star and AAA Five Diamond Standards. Learn more about The Broadmoor here.
Requirements
- High school diploma or general education degree (GED); or related experience and/or training; Equivalent combination of education and experience will be considered.
- Occasional heavy lifting (up to 50 lbs) with a work environment that may be indoors and outdoors at times
- Enthusiastic, friendly, and energetic team member who works well with others
- Strong interpersonal communication skills
Responsibilities
- Greet guests and visitors of the spa and provide friendly and professional service to all internal and external guests and always exhibit a positive attitude
- Answer all calls into the spa business line
- Provide accurate and up-to-date information regarding good and services available at the spa
- Become knowledgeable about spa products and services in order to accurately sell and up-sell products and services to guests
- Book and confirm appointments, sell spa gift certificates to appropriate clientele, and ring in sales for all services rendered and products purchased
- Balance register and bank daily while also dropping cash daily
- Perform opening and closing facility procedures as assigned
- Provide accurate schedule information to technicians and fellow spa representatives regarding service to be rendered
- Generate accurate reports for spa and hotel management to review
- Attend and participate in ongoing training, both formal and informal, needed to effectively perform job responsibilities
- Support fellow employees in the performance of their jobs
- Be flexible and positive to changes required to enhance guest experience or to meet the fiscal needs of the organization
- Willingness to work in a fast-paced, team-oriented environment
- Uphold and abide by all Broadmoor policies, procedures, and safety guidelines
Benefits
- Benefits – Employees are offered expansive benefits including Health & Dental, 401k, local discounts. Please click here for a comprehensive list of benefits.
- Career Development – We invest in our employees! As a member of the team, you will have the opportunity to grow your career. Whether pursuing career advancement, personal growth, or seasonal employment, we provide training and development opportunities to prepare you for your current role and future career.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
