Spa/Fitness Attendant I (Casual)

AccorHotel • HI

106d • $24

About The Position

You are an ambassador for the exceptional service and serene atmosphere that are hallmarks of our Spa Without Walls and fitness experience. Your warm, personal attention and service to our guests is what makes us the best.

Requirements

• High school education is required.
• 2–3 years of relevant experience preferred, ideally in a Four or Five Diamond environment.
• Candidates must be able to speak, read, and write English fluently.
• Demonstrate intermediate math skills.
• Show beginner proficiency with Microsoft Word and Excel.
• Strong problem-solving and reasoning abilities are essential.
• The role is physically active, requiring frequent standing, walking, and light to moderate lifting (up to 50 lbs.), along with occasional bending or climbing.
• Good vision (close, distance, color, depth perception, and focus adjustment) is also necessary.

Responsibilities

• Consistently engaging with guests and living the Service Promise and Service Essentials.
• Answer telephone inquiries promptly and professionally.
• Greet guests in a friendly and efficient manner.
• Escort guests as required.
• Knowledgeable about all aspects of products, treatments and the facility.
• Assist guests in the correct use of all facilities; sauna, steam room and fitness equipment.
• Provide information and literature about facility in person and via telephone.
• Collect suitable form of payment from guests for services rendered.
• Operate point of sale system and adhere to all cash handling systems and procedures.
• Assist guests with treatment bookings and scheduling. Give tours of the spa as required.
• Ensure the smooth operation of reception and complete all shift duties.
• Respond to inquiries by phone and in person, providing complete details of all spa, salon and fitness aspects.
• Maintain cleanliness and report deficiencies of any equipment.
• Maintain the facility in peak sanitary conditions at all times.
• Maintain locker rooms in a tidy manner.
• Maintain linen inventory.
• Distribute linen to designated areas in the Spa in accordance with established par levels in each area.
• Remove dirty linen to holding area on loading dock. Report any linen shortages or other discrepancies to the appropriate manager or supervisor.
• Assist guest with the use of sauna, steam and fitness equipment.
• Ensure stocking of all spa amenities and toiletries.
• Maintain, at all times, a well-presented personal grooming to standard.
• Consistently following all standards, service essentials and procedures set out by Fairmont Hotels & Resorts.

Benefits

• Preferred provider medical/drug/vision benefits starting at $16.98 for employees.
• Employer paid coverage for group life and accidental insurance coverage ($25,000).
• 401(k)/retirement saving plan & matching program.
• 15 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately.
• Employee discounts at Accor properties + Friends & Family rates.
• 50% discounts at hotel restaurants, 30% discount on retail items at our Fairmont Store & 30% discount of services offered in our Spa Without Walls.
• Complimentary meals in our employee dining facility.

What This Job Offers

• Education Level: High school or GED