Spa Director

Hand & Stone - 3307 Sheridan Dr - Hollywood, FL•Hollywood, FL

22h

About The Position

We're seeking an experienced Spa Director to oversee Spa Operations at Hand and Stone Massage & Facial Spa. We are looking for a dynamic leader with the ability to motivate the team, drive sales activity and focus on delivering our guests a five star client experience. The ideal candidate will be committed to developing a positive corporate culture, understand the necessity of collaboration and guide the team to operate with peak efficiency through coordination, communication and cooperation. The individual in this position is directly responsible and accountable for certain aspects of daily operations with a focus on achieving sales and membership targets and ensuring the team delivers an exceptional level of customer service. If you have a proven track record of building, motivating and strengthening their teams, this is the job for you!

Requirements

Minimum of 2 years experience in the Spa / Salon or Retail / Hospitality industries with a background in team leadership and management
Experience setting and driving membership and sales goals
Ability to manage a staff of at least 40 and control retail and professional inventory
Flexible schedule including nights, weekends and holidays
Microsoft Office Knowledge and Skill

Nice To Haves

Experience with Zenoti a PLUS

Responsibilities

Spa Sales - Including but not limited to Increasing Memberships, Service, Retail and Gift Cards
Overcome objections during the sales process and increase the membership base
Create marketing strategies aimed at maximizing revenue and profits
Perform data analysis that drives business decisions and success
Use sound judgment, work independently, with minimal supervision.
Plan and direct to meet the daily needs of the operation.
Track staff schedules efficiently to optimize capacity, revenue, and profits.
Maintain the utmost cleanliness and soothing ambiance of the premises
Manage inventory effectively
Ensure a high degree of customer satisfaction, address customer dissatisfaction, resolve service complaints.
Ensure compliance with all Hand & Stone policies and procedures in addition to the local, state, and federal laws and regulations.
Take ownership of grassroots marketing campaigns to promote our new spa and achieve strong sales growth.
Hire, train, supervise, develop, mentor all team members according to Hand & Stone policies and procedures.
Motivates and empowers the team to achieve high standards.