Spa Coordinator

The Ballantyne Hotel & Spa, Charlotte•Charlotte, NC

9d•Onsite

About The Position

The Spa Desk Clerk is responsible for providing exceptional customer service to spa guests, ensuring a seamless and relaxing experience. This role involves managing appointments, answering guest inquiries, and handling spa retail sales.

Requirements

High school diploma or equivalent.
Previous experience in a spa or hospitality setting preferred.
Excellent customer service skills and a positive attitude.
Strong interpersonal and communication skills.
Ability to multitask and prioritize tasks effectively.
Basic computer skills, including proficiency in spa software.
Knowledge of spa treatments and products.
Ability to stand for extended periods.
Ability to lift and carry items up to 25 pounds.

Responsibilities

Greet and welcome guests in a warm and friendly manner.
Answer guest inquiries regarding spa services, treatments, and amenities.
Assist guests with booking appointments, cancellations, and modifications.
Provide information about spa packages and promotions.
Handle guest complaints and resolve issues promptly and professionally.
Manage the spa appointment book, ensuring efficient scheduling and maximizing occupancy.
Coordinate with therapists to ensure timely service delivery.
Reschedule appointments as needed, communicating with guests and therapists.
Promote and sell spa products, recommending items based on guest needs and preferences.
Process retail transactions accurately and efficiently.
Maintain inventory levels and restock shelves as needed.
Answer phone calls and emails promptly and professionally.
Maintain accurate records of guest information, appointments, and sales.
Prepare daily reports on spa activities and revenue.
Assist with general spa cleanliness and maintenance.