Spa Desk Attendant

Canyon Ranch•Tucson, AZ

About The Position

Canyon Ranch guides the pursuit of wellbeing on a path through immersive destinations to a lifetime of proven answers. We inspire your well way of life through Integral Answers, Personal Guidance, Lifetime Impact and Evidence-based Progress. Our Spa Desk Attendants are responsible for delivering exceptional guest service while acting as a central guest contact person in the spa building. You will be responsible for checking guests in for services, assigning lockers, answering general questions, giving directions, posting charges for services and retail to guest accounts, maintaining the spa lobby and juice bar, and updating the spa fitness schedule message boards. You will greet and engage guests by offering general spa and Canyon Ranch information, directions and guidance on the appropriate department or staff member to best meet the guest's needs. You will check daily activity agendas from multiple sources for accuracy, and update fitness schedules on the electronic message boards. You will update, print and post daily gym schedules. It's your job to ensure that the spa lobby and juice bar are clean, tidy and appropriately stocked to Canyon Ranch standards, and to order supplies for the spa desk, spa lobby and juice bar areas. You will assist guests with scheduling and cancelling appointments according to departmental guidelines. You will complete opening, mid and closing duties, and shift checklists and submit the shift audit report to the auditor. You will also checkout and log guest use of the sport and fitness equipment, log lost and found items, and inform Security of these items and coordinate pick up and drop off of items. Schedule (Days & Hours worked): Open availability- 6:00am-9:00pm. This is a Part-Time position.

Requirements

High School diploma, or equivalent
Ability to perform a variety of tasks while delivering exceptional guest service
Excellent written and verbal communication skills
Ability to perform a variety of responsibilities, including guest service, cleaning/maintaining Locker Room and multi-tasking
Ability to work efficiently, effectively and professionally with a variety of people
Ability to handle stressful /emergency situations
Ability to follow and maintain Canyon Ranch standards

Nice To Haves

Previous guest service and computer experience

Responsibilities

Delivering exceptional guest service
Acting as a central guest contact person in the spa building
Checking guests in for services
Assigning lockers
Answering general questions
Giving directions
Posting charges for services and retail to guest accounts
Maintaining the spa lobby and juice bar
Updating the spa fitness schedule message boards
Greeting and engaging guests by offering general spa and Canyon Ranch information
Checking daily activity agendas from multiple sources for accuracy
Updating fitness schedules on the electronic message boards
Updating, printing and posting daily gym schedules
Ensuring that the spa lobby and juice bar are clean, tidy and appropriately stocked to Canyon Ranch standards
Ordering supplies for the spa desk, spa lobby and juice bar areas
Assisting guests with scheduling and cancelling appointments according to departmental guidelines
Completing opening, mid and closing duties
Submitting the shift audit report to the auditor
Checking out and logging guest use of the sport and fitness equipment
Logging lost and found items
Informing Security of lost and found items and coordinating pick up and drop off of items