Spa - Desk Agent
About The Position
At Omni Amelia Island Resort & Spa, guests enjoy 3.5 miles of beach, scenic marshlands, luxurious oceanfront accommodations, world-class golf, dining, family-friendly activities and a full-service spa. Our associates are part of a dynamic, supportive team that values respect, gratitude, and empowerment. We offer hands-on training, growth opportunities, and the pride of working for a company known for exceptional service. If you’re friendly, motivated, and passionate about serving others, Omni Amelia Island Resort & Spa may be your perfect fit. Spa Front Desk Agent Overview: The Spa Front Desk Agent ensures a high standard of service and hospitality in the Spa Reception and Retail area. Successfully introduces and schedules Spa services and operations through direct contact, either in person or by phone/email with Resort, or local guests, members, and staff to maximize member/guest satisfaction and revenue.
Requirements
- Ability to stand for the entire scheduled shift.
- Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends, and holidays.
- Must be passionate about providing warm, engaging, and personalized service.
- Must meet standards of appearance and always maintain a high level of personal hygiene.
- Must possess the ability to handle stressful and busy hotel operations. Ability to always maintain a positive and professional demeanor and composure.
Responsibilities
- Greet and welcome all guests coming into the Spa.
- Handle all the billing and point-of-sale functions for spa services and retail sales.
- Maintain a sense of order and efficiency for Spa operation via proper scheduling of guest and staff appointments.
- Assist with scheduled retail inventory.
- Maintain the orderliness, cleanliness and presentation of the Spa Reception and Retail.
- Provide personal attention and ensure a pleasant visit for each guest.
- Be the initial and complete source of information regarding everything that is available in the Spa and all procedures to ensure guest comfort.
- Attend all required department trainings and meetings.
- Perform any other duties required by management.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
