Massage Heights - San Antonio-posted 18 days ago
Part-time • Entry Level
San Antonio, TX
1,001-5,000 employees

Are you enthusiastic about creating exceptional experiences and making every guest feel truly valued? We are seeking a vibrant Guest Service Manager to deliver outstanding service and build lasting connections at our [location name] location. If you thrive in a fast-paced, collaborative environment and bring positivity to every interaction, we want to meet you! We operate eight premier locations across San Antonio: Alamo Heights, Leon Springs, Bandera, 1604 & Bulverde, Shavano Park, Medical Center, Schertz, and TPC Parkway. Learn more about our supportive team, innovative training, and a people-first culture at The Inspire People. Hear from our teams directly: Why Work With Us? Why You Will Love Working at Massage Heights Competitive Pay & Steady Growth We offer competitive starting pay and guaranteed annual raises — because we believe your hard work deserves consistent recognition.’ Comprehensive Health & Wellness Benefits Access major medical coverage with $0 copay and $0 deductible (with employer contribution), plus dental, vision, and life insurance options to support your well-being. Paid Time Off Enjoy a healthy work-life balance with earned PTO, giving you the flexibility to rest, recharge, or take care of personal needs. Wellness Perks Enjoy free monthly services, along with generous team member discounts – we prioritize your well-being just as much as our guests. A Supportive, People-First Culture Be part of a fun, positive, and team-oriented environment where relationships, growth, and great energy are at the heart of everything we do. At Massage Heights, our mission is to elevate the lives of our guests — and that starts with an outstanding team. Join us and help create memorable, meaningful experiences every day!

  • Ensure smooth daily operations by managing bookings, welcoming, and checking out guests, and accurately processing payments.
  • Drive sales of memberships, packages, retail items, and gift cards through personalized recommendations and product knowledge.
  • Help uphold cleanliness and hygiene protocols by assisting with laundry, sanitation, and general cleaning duties.
  • Resolve guest inquiries and concerns with professionalism and care, ensuring every guest leaves with a positive experience.
  • Consult with guests to assess their needs and provide thoughtful recommendations for services that align with their expectations.
  • Connect with guests to build rapport and create a warm, memorable experience throughout every interaction.
  • Contribute to team culture centered on positivity, collaboration, and result-oriented solutions.
  • Warm, approachable, and genuinely enjoy connecting with people.
  • Calm under pressure and solution-focused when challenges arise.
  • Attentive to details that enhance the guest experience.
  • Motivated to meet goals and go the extra mile for guests and teammates.
  • Available to work of 18+ hours/week, including a mix of mornings, evenings, and weekends.
  • Reliable and flexible, with dependable transportation to travel between locations if needed.
  • Tech-savvy and quick to learn, especially when using booking software and juggling multiple tasks.
  • Customer service or sales experience is a plus — but a positive attitude and willingness to learn are what matter most.
  • Bonus based on performance
  • Company parties
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Flexible schedule
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance
  • Wellness resources
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