Spa Coordinator

Auberge Collection•Fort Worth, TX

About The Position

As host of all hosts, you will be responsible for providing personal guest service. The ideal candidate must love providing the ultimate customer service while paying close attention to detail while working within a fast paced environment. The Spa Coordinator schedules appointments, orientates guests to the spa facilities, greets guests as they enter the facilities, and provides information on spa services, treatments, and products. They also support communication of guest and team member requests to all relevant departments. Maintain reception and retail areas in a spotless condition and upkeep the common areas of the spa between appointments. Possess knowledge of all aspects of treatments and the ability to recommend and engage in suggestive selling. Responsible for booking all spa appointments accurately Maintain safety and sanitation standards Process spa reservations and billing, and greet all guests upon arrival and departure from their treatments. Support all retail aspects including guest assistance, product display, suggestive selling, and merchandising. Demonstrate respect, sensitivity and concern for guests needs with a professional and pleasant manner Provide spa guests with a tour of spa facilities to familiarize them with the spa Interact cooperatively with and with consideration towards guests and team members Handle guest complaints or issues promptly to ensure guest satisfaction. Communicate all of the above to management and relevant departments. Exercise good judgment, discretion, and diplomacy while performing job duties. Participate in all designated programs, meetings, and training sessions. Notify Engineering of maintenance and repair needs through in-house software communication. Ensure uniform and personal appearance are clean and professional. Maintain confidentiality of proprietary information and protect company assets. Learn and adhere to Spa Standards based on a 5-star Forbes rating. Develop and maintain positive working relationships with colleagues and management. Complete all necessary opening and closing duties Interface with other spa staff to create personalized treatment programming for guests. Act as liaison between Spa, Housekeeping, and Engineering. Practice safe work habits and follow all safety procedures.

Requirements

The ideal candidate will have previous experience in customer service, or personal care industry environment.
Professional, flexible, and positive attitude.
Must be detail-oriented and have excellent communication skills.
Have a personality that constantly goes above and beyond.
Computer familiarity.
Previous cash handling experience required.
High school diploma or equivalent.

Nice To Haves

Previous experience in a luxury spa, hospitality, or retail environment is appreciated.

Responsibilities

Schedules appointments
Orients guests to the spa facilities
Greets guests as they enter the facilities
Provides information on spa services, treatments, and products
Supports communication of guest and team member requests to all relevant departments
Maintains reception and retail areas in a spotless condition
Upkeeps the common areas of the spa between appointments
Possesses knowledge of all aspects of treatments
Recommends and engage in suggestive selling
Responsible for booking all spa appointments accurately
Maintains safety and sanitation standards
Processes spa reservations and billing
Greets all guests upon arrival and departure from their treatments
Supports all retail aspects including guest assistance, product display, suggestive selling, and merchandising
Demonstrates respect, sensitivity and concern for guests needs with a professional and pleasant manner
Provides spa guests with a tour of spa facilities to familiarize them with the spa
Interacts cooperatively with and with consideration towards guests and team members
Handles guest complaints or issues promptly to ensure guest satisfaction
Communicates all of the above to management and relevant departments
Exercises good judgment, discretion, and diplomacy while performing job duties
Participates in all designated programs, meetings, and training sessions
Notifies Engineering of maintenance and repair needs through in-house software communication
Ensures uniform and personal appearance are clean and professional
Maintains confidentiality of proprietary information and protect company assets
Learns and adheres to Spa Standards based on a 5-star Forbes rating
Develops and maintains positive working relationships with colleagues and management
Completes all necessary opening and closing duties
Interfaces with other spa staff to create personalized treatment programming for guests
Acts as liaison between Spa, Housekeeping, and Engineering
Practice safe work habits and follow all safety procedures