Spa Coordinator

The Portland Regency Hotel & Spa • Portland, ME

1d • Onsite

About The Position

Spa Desk Coordinator | The Portland Regency Hotel & Spa – Old Port District The historic The Portland Regency Hotel & Spa is seeking a friendly, organized, and guest-focused Spa Desk Coordinator to join our team. Located in the heart of Portland’s Old Port, our hotel features a full-service spa, fitness center, and multiple dining outlets, providing a relaxing and upscale experience for both guests and members. If you enjoy hospitality, wellness, and creating exceptional guest experiences, we would love to meet you! Schedule : AM and PM shifts, weekends a must, holiday availability, full-time position (30+ hours) Full-Time benefits include Medical, Dental, Life, and Short-Term Disability insurances, Holidays, and PTO. Part-Time benefits include Sick Time. All employees receive HHA Discounts, Fitness Center use, Uniform, Parking and Employee Meal. 401k plan with a match after one year. What You'll Do As the Spa Desk Coordinator , you will be the welcoming face of our spa, ensuring guests and members receive attentive and professional service.

Requirements

• High school diploma or GED
• 6+ months of customer service or hospitality experience preferred
• Comfortable with computers and multi-line phone systems
• Strong communication and guest service skills
• Ability to multitask and stay organized in a fast-paced environment
• Professional, positive, and team-oriented attitude

Responsibilities

• Greet and check in spa guests and fitness members
• Schedule spa reservations and manage bookings
• Process spa service charges, retail sales, and gift certificates
• Promote spa memberships, services, and products
• Maintain accurate records using spa management software
• Assist with opening and closing procedures, including cash handling
• Support spa operations by maintaining cleanliness, linens, and guest amenities
• Assist with basic fitness center and Jacuzzi upkeep
• Provide professional support to guests and resolve concerns as needed

Benefits

• Medical, Dental, Life, and Short-Term Disability insurances
• Holidays
• PTO
• Sick Time
• HHA Discounts
• Fitness Center use
• Uniform
• Parking
• Employee Meal
• 401k plan with a match after one year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED