Spa Coordinator - Part-Time / including weekends

Village Clubs•Phoenix, AZ

20h•Onsite

About The Position

The Village Health Clubs and Spas are premier healthy lifestyle clubs where we encourage and foster a work life balance and healthy living. We offer a fun environment designed to promote health and wellness for members and employees alike. Our uniquely social culture makes us a great choice for employees who want to share their passion for health and fitness. We offer beautiful facilities, state-of-the-art equipment, and dynamic programming, but what really sets us apart is our team of positive, friendly staff at each location. Our employees encourage one another, working together to create a comfortable, welcoming atmosphere for everyone we encounter. Our culture statement gets right to the point: “As one we have fun and get it done!” Join our team today and experience the Village Way for yourself. Job Summary Conduct spa operations and provide administrative, customer service, and retail support to ensure the delivery of professional, high-quality, and efficient service to members and guests. Retail experience a plus!

Requirements

Outstanding customer-service skills and excellent telephone etiquette
Ability to work independently, take initiative, and multitask effectively
Comfortable working in a fast-paced environment where continuous improvement is expected
Strong attention to detail and organizational skills
Must be flexible, change-adaptive, and empathetic when assisting members and staff
Strong verbal communication skills
Computer literate, including proficiency in Word and Excel
High School Diploma or equivalent required
Obtain CPR certification within 30 days of hire through Company training
May be required to work evenings and weekends as needed
Required to maintain a physical presence within the Village to perform assigned duties

Nice To Haves

Previous guest-service experience in a luxury private club, resort, spa, or retail environment
Experience using booking software such as Book4Time

Responsibilities

Attract and retain members by consistently providing excellent customer service
Interact with employees, members, and guests in a manner aligned with the People, Places, and Programs components of the Village Standards
Perform front-desk operations, including reservation systems, filing systems, sales systems, and guest check-in procedures
Greet and welcome all spa guests, approaching all interactions with members, guests, and fellow employees in a gracious, attentive, courteous, and service-oriented manner
Lead by example, consistently conveying a positive attitude, professionalism, and pride in work
Check in and check out all guests for spa appointments
Monitor appointment bookings to ensure accurate scheduling of spa services; manage phone lines, schedule appointments, and answer guest inquiries
Serve as the primary point of information regarding all spa services, retail products, and club activities
Maintain knowledge of all spa procedures to ensure guest comfort
Maintain an accurate cash drawer and follow all cash-handling procedures
Maintain cleanliness, orderliness, and overall ambiance of the spa and lobby areas
Perform other duties as assigned