Spa Coordinator

Ladies & Gentlemen Salon SpaMentor, OH
75d

About The Position

The position oversees the day-to-day operations of the spa by assisting clients and spa technicians. The role involves ensuring that guests have a pleasant experience and that the spa operates smoothly.

Requirements

  • High school graduate
  • Excellent communication skills
  • Knowledge and use of excellent customer service techniques
  • Esthetic or Cosmetology License (Issued through the State Board) or Massage Therapy License (Issued through State Medical Board)

Responsibilities

  • Receives spa guests, issues lockers, towels, sandals, robes, and ties that fit the needs of the client
  • Explains to guests how to get prepared for their scheduled service
  • Books appointments for future spa needs
  • Tracks client flow throughout the spa and maintains clear communication with each technician regarding client flow and/or any changes in their appointment schedule
  • Refills professional product used in the spa as requested and necessary
  • Obtains and serves refreshments to guests as requested
  • Collects soiled linens (including sheets, blankets, towels, robes, etc.) as necessary and places in the appropriate receptacles
  • Folds and stores laundry as necessary
  • Changes bed and cleans rooms before and after each service and assists Spa Technicians with room set-up
  • Performs general cleaning to maintain state board safety and sanitary regulations
  • Keeps the spa areas spotless at all times during shift
  • Orders/picks up spa lunches and/or breakfasts as necessary
  • Performs all opening, closing, and daily procedures as listed on the current daily procedure checklist
  • Communicates with spa manager/supervisor any/all relevant information
  • Performs other duties as assigned
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