Spa Coordinator -Weekends Part-Time

Jini Hospitality • Minneapolis, MN

393d

About The Position

The position involves greeting and checking in guests at Hotel Ivy, providing prompt and courteous service, and managing guest accounts to ensure a high standard of quality in line with the hotel's luxury brand. The role requires effective communication, problem-solving skills, and the ability to handle financial transactions accurately.

Requirements

• Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Ability to stand and move throughout spa and continuously perform essential job functions with or without reasonable accommodation.
• Ability to access and accurately input information using a moderately complex computer system.
• Ability to observe and detect signs of emergency situations.
• Ability to establish and maintain effective working relationships with associates, customers and patrons.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences.

Responsibilities

• Greet customers immediately with a friendly and sincere welcome.
• Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information.
• Complete the check-in process by inputting and retrieving information from a computer system, including type and length of treatment.
• Promote brand marketing programs.
• Make appropriate selection of treatments based on guest needs.
• Handle cash, make change and balance an assigned house bank.
• Accept and record vouchers, travelers' checks, and other forms of payment.
• Post charges to guest rooms and house accounts using the computer.
• Promptly answer the telephone using positive and clear communication.
• Retrieve messages and communicate the content to the guest.
• Retrieve mail from mailbox.
• Close guest accounts at time of check out and ensure satisfaction.
• In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
• Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results.
• Listen and extend assistance in order to resolve problems.
• Remain calm and alert especially during emergency situations and heavy activity.
• Plan and implement detailed steps by using experienced judgment and discretion.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job related duties as assigned.

Benefits

• Competitive Medical and Dental programs through Anthem Blue Cross Blue Shield.
• Vision insurance programs through EyeMed.
• Vacation, Sick and Holiday programs for time off.
• Pet insurance through the ASPCA.
• Supplemental, Spousal and Child Life insurance.
• Short and Long-Term Disability plans.
• 401(k) Savings Plan with matching funds.
• Discounts through 'YouDecide' and Hotel Room Discount programs.
• DailyPay, a voluntary benefit that allows access to earnings when desired.

What This Job Offers

• Job Type: Part-time
• Industry: Accommodation
• Education Level: No Education Listed
• Number of Employees: 101-250 employees