Spa Coordinator/Key Holder
About The Position
This isn't a front desk job. It's a hospitality and sales career. At Woodhouse Day Spa, we don't process appointments. We create experiences. When a guest walks through our doors, they're escaping their busy life for a few hours of genuine luxury: a comfy robe, reflexology sandals, a quiet relaxation room, hot cinnamon tea, and a warm neck wrap before their service even begins. We're a destination spa experience that happens to be in your neighborhood. And we need people who understand the difference. About This Role As a Spa Coordinator/Key Holder, you're the first and last impression of our spa. You open and close the building, welcome guests into our world, help them choose the right services, and ensure they leave already thinking about their next visit. When something goes sideways, you handle it. When the team needs direction, you provide it. This is a leadership position. You'll mentor newer team members, make decisions when managers aren't on-site, and take ownership of the guest experience from parking lot to checkout.
Requirements
- 2+ years in hospitality, retail, or customer service
- Previous key holder, shift lead, or opening/closing experience
- Comfortable with point-of-sale systems and handling payments
- Available for full-time hours including weekends
- Reliable transportation to our location
Nice To Haves
- Experience in spa, salon, or wellness industry
- Knowledge of skincare products and services
- Experience training or mentoring others
Responsibilities
- Open and close the spa, ensuring everything is perfect for guests and the next shift
- Welcome guests warmly and guide them through our signature experience (robes, sandals, relaxation room, tea)
- Book appointments, recommend services, and help guests find exactly what they need
- Suggest enhancements and retail products that genuinely improve the guest experience
- Handle guest concerns and complaints with grace, turning problems into loyalty
- Support and guide newer front desk team members during your shifts
- Keep the front of house running smoothly when management isn't on-site
Benefits
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Vision insurance
- 401(k)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
