Spa Concierge

French Lick Resort • Rcho Santa Fe, CA

102d • $22 - $22

About The Position

The Spa Concierge is responsible for the guest's overall spa experience including but not limited to: scheduling and promoting spa services on the phone and in person, providing information about our service menu, products and spa facility to enhance the guests experience and promote Rancho Valencia Resort and Spa. The Spa Concierge is responsible for retail and gift card sales, charging for services provided and for giving thorough tours with detailed information to all guests so they can benefit from all aspects of the spa offerings.

Requirements

• One to two years experience in a customer service-related field.
• High School Diploma or GED equivalent.
• Intermediate level skills with Microsoft Office including Word and Excel.
• Excellent eye for detail, ability to multi-task and work in a fast-paced environment.
• Experience in retail preferred.
• Ability to communicate in English with vendors, guests and staff to their understanding.
• Maintain a professional appearance & demeanor.
• Ability to maintain discretion and confidentiality of all guests and hotel information.
• Good in math and able to process cash and bill for transactions.
• Able to make decisions and is solution oriented.
• Strong client/guest service skills.
• Excellent writing, speaking, and organizational skills.
• Ability to remain calm under pressure.
• Ability to work as a team or work independently.

Nice To Haves

• Knowledge of Spa Soft.
• Previous spa or hotel experience.
• Previous experience in a 5-star environment.

Responsibilities

• Schedules spa services using Spa Soft booking software and follows all procedures as outlined in the Spa Concierge training manual.
• Explain and promote all spa and fitness facilities, services and activities in a positive manner.
• Follow all resort procedures as dictated by Rancho Valencia Spa and Rancho Valencia Resort and Spa.
• Detect and prevent any problems with spa scheduling.
• Review following day's appointment schedule.
• Confirm spa services for following business day with confirmation calls and/or email confirmations.
• Consistently check and follow up with email inquiries on Spa Reservations email.
• Complete online, phone, or walk-in retail purchase orders via UPS or Fed Ex.
• Demonstrate initiative and make decisions in the best interest of guests and overall operation.
• Ensure consistent delivery of Forbes 5-star and Rancho Valencia standards at all times.
• Proactively work to increase revenues and booking Spa potentials by increasing room utilization and shift coverage to maximize revenues per room.
• Daily walk-through of the spa to ensure a clean, organized, safe, and well-maintained facility.
• Reconcile treatments, billing discrepancies, gift card inquiries and purchases accurately and timely.
• Follow-up with Director of the Spa and/or the Spa Manager on all comments, concerns and suggestions made by guests, members and staff members.
• Address complaints and resolve guest problems in the absence of the Director of the Spa and/or the Spa Manager.
• Support all aspects of retail including guest assistance, product education, suggestive up-selling, monthly inventory, receiving, pricing and display of merchandise as needed.
• Strive to improve the procedures at the spa reception desk.
• Maintain helpful, cooperative relationships with co-workers.
• Maintain standards of excellence in a professional image and service.
• Monitor all front desk supplies and equipment and advise appropriate personnel if stock is low.
• Attend all spa meetings and training sessions as scheduled.
• Work holidays, weekends, mornings and evenings as needed.
• Participate in safety programs and abide by all injury reporting and safety behavior requirements.
• Participate in and support hotels efforts towards community service, sustainability and environmental initiatives.
• Perform other duties as directed, developed or assigned.

Benefits

• $22/hour + Incentives
• Medical
• Vacation
• 401K

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED