About the position
Jamul Casino is San Diego's newest, closest, and most genuinely entertaining casino. Since its opening in October of 2016, Jamul Casino has been growing tremendously. It offers seven diverse restaurants, over 1600 of the latest slot games, 50 table games, a Poker Room, award-winning steakhouse, live entertainment, event space, and stunning back country views. Additionally, we are about to introduce a brand-new luxury hotel offering 200 rooms that also includes full-service spa and salon along with a rooftop pool deck - all opening in the early part of 2025. Jamul Casino offers a fun atmosphere that feels like home while maintaining the highest service standards, team member satisfaction, and generous rewards while remaining a responsible and contributing member of our community. It is committed to supporting team members' well-being through a comprehensive benefits package and various programs that help personally and professionally. As a Genuinely Generous Employer, Jamul Casino offers fun incentives, team member appreciation days, relaxation nooks, a Zen room, a team dining area for everyone to enjoy, fitness center, complimentary EV charging and much more. It's no wonder Jamul Casino has been recognized as a Best Place to Work in 2023 by San Diego's Business Journal.
Responsibilities
- Answer phones, schedule and bill appointments, and possess thorough knowledge of all treatments, services, promotions, and retail items providing exceptional guest service.
- Answer emails from other departments and guests promptly and in a professional manner.
- Responsible for the Health and Safety of guests and team members in the spa and adhere to guidelines and procedures outlined in the Health and Safety Manual.
- Ensure that good practices are applied to all issues in relation to guests and team members.
- Maintain the highest level of professionalism in all aspects of job performance.
- Create a welcoming atmosphere for guests during check in and check out.
- Provide guests and team members with a tour through the facility and familiarize them with the surroundings while explaining the spa culture.
- Provide knowledgeable recommendations and guidance to ensure guest satisfaction when making reservations and offer multiple treatment bookings and up-sells.
- Communicate all changes, cancellations, and additions to the leadership team.
- Accept responsibility for cash drawer and ensure it balances at close of shift.
- Perform opening and closing duties that include going over check lists.
- Possess a positive attitude and work with a variety of people and in cooperation with colleagues efficiently and effectively.
- Learn the names and personally recognize guests and team members.
- Build and maintain guest profiles to anticipate future needs and deliver superior service.
- Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions and historical information regarding the company and the surrounding area.
- Ensure all retail areas are clean and well stocked and maintained.
- Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately.
- Attend all scheduled team member meetings.
- Assist in retail inventory management.
- Consistently offer professional, friendly, and engaging service.
- Maintain a clean, hygienic, and neat work environment always, ensuring all equipment is in safe working order.
- Follow departmental policies and procedures and all safety and sanitation policies.
- Adhere to AAA service standards and policies.
- Adhere to all grooming standards as outlined by leadership.
Requirements
- 1+ years' experience in spa setting is preferred.
- 2+ years' experience in customer service is required.
- 2+ years' experience in utilizing POS transactions and software is required.
- Previous experience working with SpaSoft knowledge preferred.
- 2+ years' experience in sales and exceeding quota.
- Must maintain a valid food handlers' card.
- Must have excellent verbal and written communication skills.
- Must have strong organizational skills and high attention to detail.
- Must have flexibility to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
- High school diploma or equivalent.
- Must be able to acquire and maintain an appropriate gaming license.
Benefits
- Comprehensive benefits package.
- Fun incentives.
- Team member appreciation days.
- Relaxation nooks.
- Zen room.
- Team dining area.
- Fitness center.
- Complimentary EV charging.
