Spa Concierge

GRAND PACIFIC RESORTS INC • Carlsbad, CA

102d • $17 - $17

About The Position

The position involves communicating with clients and assisting them in choosing and scheduling spa treatments. The role requires closing all service and retail transactions properly while maintaining a clean and beautiful spa boutique and facility.

Requirements

• High school or equivalent education required.
• 1-2 years in a customer contact position required.
• Prior receptionist or coordinator experience preferred in a hotel, spa, fitness, or related environment.
• Must be able to work a flexible schedule that includes availability for weekend and closing shifts.
• Must be available to work a schedule that ranges from 15 hours to 29 hours per week.
• Must be reliable and have a positive attitude.
• Must be available to attend monthly staff meetings.
• Must not have any visible tattoos, face and/or body piercings while at work.

Responsibilities

• Provide stellar customer service in a fast-paced environment.
• Manage a three-line phone system using exceptional phone etiquette.
• Assist clients with retail purchases and make spa sales recommendations.
• Handle cash, check, room charge, and credit card transactions accurately using Spa Soft software and a basic cash register.
• Accurately schedule spa service appointments using Millennium software.
• Accurately enter client data using Millennium software.
• Responsible for the opening and closing operations for the front desk area and the spa facility.
• Manage the daily flow of clients in the spa, ensuring all client expectations are met.
• Diffuse unexpected situations or problems pertaining to scheduling errors, cancelled appointments, and equipment malfunctions.
• Handle customer complaints with care and consideration, providing appropriate remedies as needed.
• Assist the spa supervisor and spa director with general administrative tasks.
• Maintain cleanliness and order of the front desk, spa boutique, locker rooms, and guest relaxation rooms.
• Prepare written correspondence through word processing and email formats with guests and for internal communications.
• Restock and count physical inventories for the spa boutique.
• Communicate and interact with all levels of staff.
• Moderate use of Microsoft Outlook, Excel, and Word programs.
• Heavy use of Millennium spa management software.
• Coordinate daily operations with other concierge staff and spa departments.
• Coordinate and schedule repair and maintenance services and communicate with vendors as needed.

Benefits

• Part-time position with a salary of $17.00 per hour.
• Opportunity to work in a dynamic and fast-paced environment.
• Experience in a hospitality setting.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED
• Number of Employees: 251-500 employees