Spa Concierge | FT

Omni Hotels & Resorts • Dallas, TX

7d • Onsite

About The Position

You will work as a part of the Spa therapy team to consistently provide the highest possible standard of guest service, creating a sensory journey for guests helping them to rest, relax and regain a sense of balance and harmony in their lives. You will be responsible for scheduling spa appointments and maximizing spa service opportunities. You will be responsible for communicating spa promotions with guests and associates, up-sell, and provide tours of the spa.

Requirements

• Ability to accurately and efficiently input information into computer systems.
• Ability to prioritize, organize and follow up all responsibilities.
• Ability to work a flexible schedule to include nights, weekends and holidays.
• Ability to stand for an 8-hour shift.
• Ability to communicate effectively.
• Previous customer service experience.
• High school diploma or equivalent.
• Ability to lift, carry, push, pull 30 lbs.
• Must have unexpired TABC – or obtain upon hire.

Nice To Haves

• Previous cashiering experience is preferred.

Responsibilities

• Check guests in and out according to Omni standards
• Schedule spa appointments and accurately confirm them in accordance with Omni Hotels & Resorts Moments of Service.
• Prepares treatment rooms and spaces for guest arrival, including cleaning, sanitation, stocking/restocking supplies, and replacing linen.
• Greets guests & members, providing information and directions as necessary.
• Instructs guests where they may change and/or dress for Spa treatments and experiences.
• Up-sell, cross-sell, and pre-sell Mokara services and products.
• Provide tours of the spa and offer/serve beverages as needed.
• Ensure that guests are properly checked in and out of lockers as necessary.
• Participates in periodic product inventory as directed.
• Assist in maintaining presentation and cleanliness of the spa and all of its areas. (Locker room, Guest Lounge and Spa Front Desk area)
• Communicate spa promotions with guests.

Benefits

• Associates enjoy complimentary parking, room and dining discounts, and access to an on-site cafeteria, making Omni Dallas one of the most rewarding places to work in the city!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED