Spa Concierge

ST ANDREWS COUNTRY CLUB•Boca Raton, FL

2d•$19 - $22•Onsite

About The Position

Responsible for the reception area at The Spa and Salon. Warm greeting to all members/guests, answering phone calls, assisting members/guests with questions regarding spa services, scheduling of spa services, checking the member /guest into the computer system (Club Essentials), assisting member/guest to locker room, charging for services performed and overall cleanliness throughout spa.

Requirements

Must have enthusiasm and possess excellent customer skills.
Must be able to work in a fast-paced environment.
Must be multi task oriented.
Must be able to work well with others and as a team.
Must be able to handle the computer system and all point-of-sale handling procedures.
Must be able to work well under pressure.
Maintain a clean and well-organized workstation.
Fast paced environment.
Must be multi task oriented.
Must be detail oriented, friendly, outgoing and have excellent communication and computer skills.
Must be able to tolerate a close-knit environment with constant co-work involvement.
Due to the cyclical nature of the hospitality industry, staff may be required to work varying schedules to reflect the business needs of the country club. In addition, attendance at all scheduled training sessions and meetings is required.
High School Diploma or equivalent preferred
Minimum of 2 years minimum experience at a country club, hotel or spa setting.
Able to lift up to 50lbs.
Able to stand for a long period of time (up to average 8-hour shifts)
Frequent bending, pushing, pilling, and kneeling.
Frequent walking
Must be able to sit, stand, crouch, stoop and knell when assisting Members with their needs.

Nice To Haves

Current CPR certification preferred

Responsibilities

Warm greeting to all members/guests
Answering phone calls
Assisting members/guests with questions regarding spa services
Scheduling of spa services
Checking the member /guest into the computer system (Club Essentials)
Assisting member/guest to locker room
Charging for services performed
Overall cleanliness throughout spa
Provide at all times courteous guest service to all members/guests
Initiate and engage in conversations in a professional and friendly manner
Schedule appointments accurately
Handle the computer system and all point-of-sale handling procedures
Answer phones promptly and friendly
Maintain a clean and well-organized workstation
Assist in locker room as needed
Refrain from discussing company or personal business with guests or members
Knowledge of all spa & salon services
Perform other tasks assigned by Spa Supervisor and the Director of Spa and Salon
Participate and attend in all training classes and staff meetings