Spa Concierge

NKY•Crestview Hills, KY

4d•Onsite

About The Position

Want to work at America’s BEST day spa? Ready to do what you love? Ready to make a difference and be an important part of our Team? Come join The Woodhouse Day Spa, voted "Best Place for a Spa Day" in 2021 by Northern Kentucky Magazine! We are hiring for Part-Time Spa Concierge (up to Full-Time hours available). Our immediate need is evenings and weekends. At The Woodhouse, we value our team members and strive for excellence with every guest experience. Share with us your unique talents and professionalism and in return, we will train you in “The Woodhouse Way” providing you with the tools, knowledge, and intention that will help you deliver the best guest experience each and every time. We are a company that recognizes, rewards and celebrates with you along the way—as you excel and grow in your talents, opportunity will follow you. The Woodhouse Day Spa is the leader in affordable luxury. The willingness to serve and the ability to deliver are the core of our company’s mantra. We are seeking passion filled, enthusiastic individuals driven by intention and guided by excellence to join our team today. Want to be more than just a number --then you should consider joining the Woodhouse Family today! Our spa concierge... Makes the magic happen by providing the ultimate guest experience and invoking guest delight! Happiness follows you wherever you go!

Responsibilities

Educates the guest on the Woodhouse experience, while assisting on their scheduling of the perfect treatments - customized to their needs
Answers the phone with a smile each and every time
Provides personal attention from the time the guest walks though the door
Introduces the guest on the Woodhouse experience including a warm welcome, a tour of our changing lounge and amenities, and helping them to have a seamless experience
Remembers the small things that make The Woodhouse special--the guest’s favorite drink, the warm inviting neck wrap, personal details such as birthdays and anniversaries
Is the brand ambassador, making sure the guest enters a clean, safe place with just the right lighting, music and scent to ensure that memorable experience
Remains educated on all products offered by our spa. A strong sales position to ensure products at the recommendation of the Spa Professionals have been explained and followed up with the closing of the sale.
Inviting the guests to re-schedule their reservations for their next visit with us to ensure they are aiding in building the retention of the business
Serves as back up for the leadership team, when they are busy taking care of the “big stuff”, you always make sure things are running smoothly

Benefits

Employee discounts
Flexible schedule
Opportunity for advancement
Training & development
Wellness resources
Competitive Pay & Incentive Programs
Retirement Benefit: Simple Roth IRA, eligible for up to 3% company match
Advancement Opportunities
Generous discounts on services and retail, to encourage self care
Team Environment: Internal referrals and support in daily operations
Work/Life balance matters!
Regular schedule with an established and consistent clientele.
Eligibility for paid time off.
Consistent leadership
“The Woodhouse Way” paid training program
Learning never ends: On-going training opportunities with industry specialist and vendors alike
Employer-sponsored EAP (Employee Assistance Program)
Access to health insurance options for full-time team members (average weekly hours worked of 30+ hours)
Hourly compensation
Full time hours available