Spa Concierge

The Woodhouse Day Spa - NKY•Lexington, KY

131d

About The Position

The Woodhouse Day Spa in Lexington, KY is hiring! At The Woodhouse, we value our team members and strive for excellence with every guest experience. Share with us your unique talents and professionalism and in return, we will train you in “The Woodhouse Way”! We will provide you with the tools, knowledge, and intention that will help you deliver the best guest experience every time. We are a company that recognizes, rewards and celebrates with you along the way—as you excel and grow in your talents, opportunity will follow you. Our concierge – Are the best at first and final impressions! Our hospitality team members play an integral part in ensuring the Woodhouse Experience is delivered to each and every guest. More specifically, our endearing concierge: Possess excellent customer service skills both internally with our team and when handling our guests Always maintain a professional and outgoing demeanor Represent the Woodhouse in every fashion through both their communication skills and polished appearance Work collaboratively with not only their peers, but management and spa professionals, as well Maintain effective and refined communication skills in person, on the phone, and in writing Multi-task efficiently Effective in their conflict resolution skills and are willing to think outside of the box Detail oriented and analytically minded Respect guest confidentiality Take pride and care in their performance Stay current on our full menu of experiences, price points, and are experts in our retail product knowledge