Spa Concierge

GRAND PACIFIC RESORTS INC•Carlsbad, CA

1d•$17 - $17•Onsite

About The Position

To communicate with clients and assist them with choosing and scheduling spa treatments. Close all service and retail transactions properly and maintain a clean and beautiful spa boutique and facility.

Requirements

Must be able to work a flexible schedule that includes availability for weekend and closing shifts (a typical closing shift ends between 6:30pm – 8:30pm.)
Must be available to work a schedule that ranges from 15 hours to 29 hours per week.
Must be available to work busy holidays.
Must be reliable and have a positive attitude.
Must be available to attend monthly staff meetings.
Must not have any visible tattoos, face and/or body piercings while at work.
High school or equivalent education required.
1-2 years in a customer contact position required.

Nice To Haves

Prior receptionist or coordinator experience preferred in a hotel, spa, fitness or related environment.

Responsibilities

Provide stellar customer service in a fast paced environment.
Manage a three-line phone system using exceptional phone etiquette.
Assist clients with retail purchases and make spa sales recommendations.
Handle cash, check, room charge and credit card transactions accurately using Spa Soft software and a basic cash register.
Accurately schedule spa service appointments using Millennium software.
Accurately enter client data using Millennium software.
Responsible for the opening and closing operations for the front desk area and the spa facility.
Manage the daily flow of clients in the spa - be aware of who is in the spa at all times, what services they are scheduled for and that we are all meeting client expectations.
Diffuse unexpected situations or problems pertaining to scheduling errors, cancelled appointments and equipment malfunctions.
Handle customer complaints with care and consideration and provide an appropriate remedy for each situation as needed.
Assist the spa supervisor and spa director with general administrative tasks.
Maintain the cleanliness and order of the front desk, spa boutique, locker rooms and guest relaxation rooms.
Prepare written correspondence through word processing and email formats with guests and for internal communications.
Restock and count physical inventories for the spa boutique.
Communicate and interact with all levels of staff.
Moderate use of Microsoft Outlook, Excel and Word programs.
Heavy use of Millennium spa management software.
Coordinate daily operations with other concierge staff and spa departments.
Coordinate and schedule repair and maintenance services and communicate with vendors as needed, with the approval of the spa director.