Spa - Spa Concierge

Human Resources•Koloa, HI

18h•$20•Onsite

About The Position

The Spa Receptionist is responsible for the reception and retail area at the Spa. Including the greeting of all guests, answering phone calls, assisting guests with questions regarding Spa services and products, booking all appointments, checking the guest into the computer system and charging for services performed. Maintain warm, hospitable guest relations in all guest contact. Responding to individual guest needs as they occur. Properly open and close the spa each day according to Standard Operating Procedures. Accurately book, change and cancel spa appointments. Acknowledge and greet everyone who enters and leaves the spa facilities. Provide detailed descriptions of spa treatments, packages, services, facility features and hours of operation. Utilize spa computers with skill and proficiency. Maintain a Spa Desk Bank. Answer the phone promptly and use the guest’s name throughout the phone conversation. Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available. Maintain eye contact when addressing external and internal guests. Handle guests’ questions and concerns professionally and courteously. Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction. Maintain a clean, safe, fully stocked and well organized area. Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time. Maintain a positive attitude and contribute toward a quality of work environment. Regularly attend, participate in and support training and staff meetings for the spa. Assist in all areas of spa operation as requested by management. Communicate to management any and all occurrences involving staff or guests in the spa that require attention. Maintains confidentiality regarding company, staff, and guest information.

Requirements

Knowledge of modern office procedures and methods including telephone communications and office systems.
Skill to use personal computers and various software packages.
Skill to use basic math and money handling skills.
Skill to be detail-oriented and have ability to multi-task.
Skill to use excellent communication, listening and computer skills.
Ability to be efficient and productive in a fast-paced environment.
Ability to be enthusiastic and possess excellent customer service skills.
Ability to enjoy working with people; possess a friendly and outgoing personality.
Ability to be a team player.
Minimum lifting of 20 pounds.
Pushing, bending, stooping, upward reaching, manual dexterity.
Hearing, writing, typing.
Minimum pulling of 20 pounds.
Other duties may be assigned.

Nice To Haves

1-2 Years experience in Spa/receptionist related field.
CPR and first aid training preferred.
Must have knowledge of all hotel departments and events.
Must have good mathematical and computer skills.
High school education and relevant training and experience required. Additional education preferred. Knowledge of local area required.

Responsibilities

Greeting of all guests
Answering phone calls
Assisting guests with questions regarding Spa services and products
Booking all appointments
Checking the guest into the computer system and charging for services performed
Maintain warm, hospitable guest relations in all guest contact
Responding to individual guest needs as they occur
Properly open and close the spa each day according to Standard Operating Procedures
Accurately book, change and cancel spa appointments
Acknowledge and greet everyone who enters and leaves the spa facilities
Provide detailed descriptions of spa treatments, packages, services, facility features and hours of operation
Utilize spa computers with skill and proficiency
Maintain a Spa Desk Bank
Answer the phone promptly and use the guest’s name throughout the phone conversation
Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available
Maintain eye contact when addressing external and internal guests
Handle guests’ questions and concerns professionally and courteously
Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction
Maintain a clean, safe, fully stocked and well organized area
Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time
Maintain a positive attitude and contribute toward a quality of work environment
Regularly attend, participate in and support training and staff meetings for the spa
Assist in all areas of spa operation as requested by management
Communicate to management any and all occurrences involving staff or guests in the spa that require attention
Maintains confidentiality regarding company, staff, and guest information