Spa Concierge - Conrad Los Angeles
About The Position
Be a part of the newest luxury hotel in downtown LA, Conrad Los Angeles! As part of the billion-dollar project, The Grand LA, this is the 7th Conrad Hotel in the U.S. and the 1st in California. Located in Downtown LA’s cultural corridor, Conrad Los Angeles is the city’s newest luxury destination, featuring over 300 rooms, a world-class spa, a 16,000-square-foot rooftop pool deck, 12,000 square feet of event space, and three dynamic dining experiences—including our signature restaurant, San Laurel, all in partnership with Chef Jose Andres' award-winning restaurant group, JoseAndresFoodGroup. Want to get an inside look? Take a virtual tour. In this role as a Spa Concierge, you will be responsible for ensuring a clean, safe and relaxing/fun environment for guests in the hotel's continuing effort to deliver outstanding guest service. The ideal candidate will have a minimum of (1) year in Spa or Hospitality industry experience. Luxury hotel experience preferred. The candidate must have the ability to stand for 8 hours and lift/push/pull 25 lbs without reasonable accommodations. Ability to work a flexible schedule that includes weekends and holidays. Excellent communication skills in English. Ability to think and respond quickly to issues or guest needs. Ability to handle multiple tasks, be flexible and adapt easily. Computer literate, preferable prior use of Book4Time. Good interpersonal, organizational and professional skills.
Requirements
- Minimum of (1) year in Spa or Hospitality industry experience.
- Ability to stand for 8 hours and lift/push/pull 25 lbs without reasonable accommodations.
- Ability to work a flexible schedule that includes weekends and holidays.
- Excellent communication skills in English.
- Ability to think and respond quickly to issues or guest needs.
- Ability to handle multiple tasks, be flexible and adapt easily.
- Computer literate, preferable prior use of Book4Time.
- Good interpersonal, organizational and professional skills.
Nice To Haves
- Luxury hotel experience preferred.
Responsibilities
- Participate in all Hilton and spa trainings.
- Energetic, enthusiastic and motivational.
- Makes Spa reservations over the telephone, provides efficient guest service from point of arrival to check out. Assist guest with any changes or cancelling appointments.
- Sells retail and Gift Cards
- Orientates the guests through the spa facility, greets guests and provides personal guest service.
- Assists with daily Spa laundry.
- Keeps all areas of the locker rooms, restrooms, and lounges neat, clean and including but not limited to wiping down of showers are guest use, emptying towel bins, disinfecting spa slippers and restocking spa amenities for example spa snacks, shower caps, toothbrushes, hair brushes etc.
- Handle cash and other payment methods.
- Supports Spa Director & Associates with projects as needed.
Benefits
- Access to your pay when you need it through DailyPay
- Medical Insurance Coverage – for you and your family
- Mental Health Resources
- Best-in-Class Paid Time Off (PTO)
- Go Hilton travel discount program
- Supportive parental leave
- Matching 401(k)
- Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
- Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
