Spa Concierge

Tamarack Resort•Donnelly, ID

3d•Onsite

About The Position

At the Spa at Tamarack, we embody the essence of Idaho's natural beauty and hospitality. As a Spa Concierge, you'll be an integral part of our team, ensuring that every guest experience is characterized by warmth, professionalism, and exceptional service. Nestled within the heart of Tamarack, our spa is a sanctuary dedicated to health, relaxation, and complete well-being. From our signature services to our indigenous products, we strive to provide a private escape that rejuvenates both body and soul, offering Wellness from Within. As the Spa Concierge, you'll be the first point of contact for our guests, greeting them with a friendly smile and extending a warm welcome. Your responsibilities will include booking spa appointments, handling payments, and performing basic reception duties with efficiency and grace. Maintaining Tamarack’s Standards of Guest Service is paramount, and you’ll play a vital role in upholding these esteemed standards. Your dedication to our standards will shine through in every interaction, both with guests and fellow team members. EMPLOYEE EXPERIENCE Working at Tamarack is an incredibly rewarding and magical experience. Not only will you be working in a beautiful mountain environment, but you will also receive amazing employee perks like a season pass for you and your family, resort discounts, free childcare and more! Mountains, meadows and lakes are for everyone, and our resort community is no different. We are committed to promoting equality, diversity and inclusion in hiring, training, and career advancement. We celebrate and respect our diverse team members and guests.

Requirements

High school diploma or equivalent.
Must be at least 21 years of age due to alcohol service requirements.
A minimum of one year of customer service experience is required.
Must be a United States citizen or possess a valid work permit.
Flexibility to work a schedule that includes evenings, weekends, and holidays.
Must be detail oriented and able to multi-task.
Strong ability to work independently, prioritize tasks, and take initiative without close supervision.
Must have enthusiasm and possess excellent guest service skills.
Enjoy working with people and possess a positive, friendly and outgoing personality.
Excellent communication, listening and computer skills.
Must be a reliable team player.
Must maintain confidentiality in all guest matters in accordance with Tamarack policy.

Nice To Haves

Prior experience in spa reservations and/or hospitality is preferred.

Responsibilities

Act as an ambassador of Tamarack Resort and the Spa by warmly greeting and welcoming guests, ensuring they feel valued and appreciated.
Schedule appointments with accuracy, and handle guest questions and concerns in person, via phone, and email with professionalism and courtesy.
Manage the flow of communication via phone, email, and face-to-face, ensuring all inquiries are responded to in a timely manner.
Provide guests with a tour of our facilities, including assistance with lockers, spa robes & sandals, and offering them beverages.
Ensure the spa is neat, prepared, and fully operational for the day.
Stock supplies for guest use, as well as retail and professional use.
Check-in guests using our SpaSoft software, provide them with intake forms and guiding them through their form when applicable.
Utilize our POS system to check out guests and process retail merchandise transactions with attention to detail.
Thorough comprehension of our spa services and home care/retail products, educate guests and assist them in making informed choices.
Assist in maintaining the cleanliness and tidiness of all spa areas, ensuring a serene environment for guests.
Collect guest details from intake forms and update their guest profile.
Place pre-orders for food items, retrieve orders from the kitchen, arrange elegant food & beverage settings for groups, and serve beverages for guests, enhancing their relaxation experience.
Assist providers in setting up and flipping treatment rooms if necessary, ensuring appointments start on time.
Complete beginning, throughout the day, and end-of-day procedures checklists each day.
Actively promote spa services, service providers, retail products, and promotions.
Practice flexibility in covering shifts.
Assist in all areas of spa operations as requested by management.