Spa Concierge - Part Time

ALM Eaglewood LLC•Itasca, IL

12d

About The Position

Change your career and join the hospitality team at Eaglewood Spa, Arbor Lodging. We're always looking for talented, driven people to enhance our team and help us deliver on our promise: exceeding our guest’s expectations. We offer a world of promising opportunities across a diverse range of career areas, all of which will engage and empower you to realize your passion, achieve greatness, and experience the rewards of making a positive impact in our guests and employee’s lives. A job at Eaglewood Resort is unlike any other. You’ll be challenged. You’ll be inspired. And you’ll be proud. Because whatever your job is here, you’ll be part of our success and our family. Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented. Summary We are seeking a polished, customer-focused Spa Receptionist to be the welcoming face of our spa. This role combines hospitality, sales, and organization to ensure each guest receives an exceptional experience from start to finish. The ideal candidate will thrive in a client-focused environment, demonstrate strong multitasking abilities, and confidently recommend services that align with client goals.

Requirements

Part-time role with mandatory weekend shifts. Candidates must be available to work Saturdays and/or Sundays.
Prior experience in a sales, front desk, or client-facing role (spa, salon, medical office, or retail preferred).
Strong sales instincts with the ability to recommend, upsell, and close effectively.
Excellent verbal and written communication skills.
Proficiency with booking software with strong multitasking and organizational skills.
Flexible availability, including weekends and some evenings.
Friendly, outgoing personality with a genuine passion for guest service.
Fast learner with the ability to adapt quickly to new systems and processes.
Problem-solving and troubleshooting skills with a proactive mindset.
Team player who contributes to a supportive and collaborative work environment.
Ability to lift 50 lbs. and walk, sit, or stand for extended periods time
Ability to lift, pull, and push moderate weight
Additional tasks may be assigned at any given time

Responsibilities

Greet clients with professionalism and care, creating a welcoming environment.
Confidently recommend and upsell appropriate services, packages, and retail products based on client needs and goals.
Follow up with leads and past clients to drive bookings and rebookings.
Manage scheduling to ensure smooth client flow throughout the day.
Accurately book, edit, and cancel appointments using spa booking software.
Process payments, update client records, and assist with reporting needs.
Open and close the spa according to standard operating procedures.
Maintain daily spa operations to include pool and fitness, ensuring the environment is clean, organized, and fully stocked.
Monitor and order inventory to avoid supply disruptions.
Resolve guest concerns quickly and professionally, ensuring client satisfaction.
Support leadership initiatives, share feedback, and foster innovation in guest service.
Contribute to a positive workplace culture with a friendly, team-oriented attitude.