Spa Concierge

The Bay Club Company•Bellevue, WA

About The Position

This position is responsible for welcoming guests and creating a positive first impression, booking appointments, and maintaining a clean and inviting reception area. Associates are responsible for providing exceptional customer service, creating an environment of hospitality and luxury, and consistently demonstrate a positive and professional attitude. Our Culture Our unique culture is at the heart of all we do and is guided by our values and behaviors. It's what we expect of ourselves and each other every day. We call it our “Code of Culture”. Our Code of Culture includes Our Mantra, Our Actions We Live By, and Pete's Promise: Our Mantra: Respect The Past Accept Responsibility Pay it Forward Our Actions We Live By: Actions We Live By. It's who we are when we step into our full power. Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren't good enough. And we navigate tough conversations with empathy and grace. Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it! Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll-up-your-sleeves kind of crew. Know it's never about one person-we are a part of a powerful team. One Team. One Voice. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish. Be Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter. Pete's Promise: Service Forward Ruthlessly Consistent Do the Right Thing Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Requirements

Policies and Regulations -- Knowledge of company polices.
Written Comprehension and Expression -- Ability to read, understand and communicate information and ideas in writing so others will understand.
Oral Comprehension and Expression --Ability to understand and communicate so others can understand ideas and information.
Computer -- Ability to utilize spa software program and email communication software, such as Microsoft Outlook.

Nice To Haves

At least one year experience in the hospitality industry or related service position preferred.
If applicable, Food Handler's Permit and Liquor License required, or obtained within 30 days of employment.
Current CPR/AED certification preferred. Will be provided within 30-days of employment.

Responsibilities

Greet members and guests upon arrival to the Spa.
Check guests into the spa & direct them where to go for appointments.
Book appointments and provide information about the Spa and services.
Accurately schedules, checks in, and checks out members and guests for appointments, services and products.
Deliver exceptional service experience to members, guests, and Associates with a goal of retaining guests for repeat business.
Operate cash register
Process payments
Manage/handle cash and balance cash drawer each shift.
Perform opening and/or closing duties, as required.
Answer and transfer phone calls
Assist in maintaining the cleanliness and stock levels of spa lobby, retail displays and Relaxation Room
Assisting with Laundry duties
Communicate timely and follow up, as appropriate.
Provide membership sales team with guest/prospect lead contact information.
Active participation in required events, required programs, required meetings, and required trainings.
Maintains and provides excellent customer service at all times
Greets all Executive members/guests by name, when possible, while performing duties
Accommodates and anticipates all Executive members/guests' requests expediently, courteously and in a gracious manner making them feel welcome and attended to.
Handles Executive member/guest complaints by acknowledging the problem, and informing the supervisor or Assistant Manager of Guest Services when necessary
Welcomes all members to Men's Executive Locker Room and male guests to the Spa Locker Room
Provides Executive Locker Room tours of space and amenities, and assists with locker rentals.
Assist members/guests in ordering food and beverage
Monitors Locker Room for electronic devices, and communicates with members why these are not allowed in locker room spaces.
Continuously circulates through assigned areas to pick up glass and dishware, trash, magazines and deposits towels, robes, slippers in appropriate laundry drop
Assists with laundry duties.
Follows WA State guidelines for disinfecting and cleaning for all necessary items
Empties trash/recycle receptacles as needed
Notifies Supervisor/Manager with all maintenance needs
Extensive Cleaning is required for this position. A detail list of tasks will be provided at time of training
Flexibility in work schedule, as job may require day and evening shifts, weekends, and holidays.
Maintain cleanliness of Relaxation Room and stock level of items
Assisting with laundry duties
If applicable, assists with food and beverage requests.
Reports any unprofessional behavior from guest or other cast member to management.
If applicable, provides guests with a tour of the Spa.