Spa Concierge

Hyatt • Chicago, IL

83d • $26

About The Position

At Park Hyatt Chicago, luxury is not simply a standard—it's our legacy. As the flagship of the Park Hyatt brand, our hotel blends refined elegance with deeply intuitive service, creating a benchmark of sophistication along Chicago's iconic Magnificent Mile. Consistently recognized by Forbes Travel Guide, we are committed to delivering curated moments of excellence for a discerning global clientele. Nestled within this distinguished setting, NoMI Spa offers a sanctuary of serenity—a discreet retreat where timeless luxury meets intentional wellness. Every element, from our bespoke treatment offerings to the tranquil ambiance, reflects our unwavering dedication to restorative care and elevated hospitality. As a Spa Concierge at NoMI Spa, you are not merely a point of contact—you are the gateway to a meticulously crafted experience of well-being and quiet sophistication. This highly visible and guest-focused position plays a critical role in shaping each guest's journey. From the first point of inquiry to the final farewell, you will orchestrate seamless, personalized service with discretion, poise, and exceptional attention to detail. Your responsibilities will include managing daily spa operations—coordinating reservations, overseeing therapist schedules, processing transactions, maintaining accurate guest profiles, and anticipating individual preferences with elegant precision. Your ability to communicate with polish, your understanding of refined service rituals, and your commitment to creating a calm and graceful atmosphere will contribute to the unforgettable experience that defines NoMI Spa. This is a rare opportunity to join a distinguished wellness team committed to excellence, integrity, and the art of caring service.

Requirements

• Minimum of 2 years in a high-touch guest service environment, preferably within a Forbes-rated spa, luxury hotel, or exclusive wellness retreat.
• Exceptionally polished presence with the ability to deliver discreet, anticipatory service.
• Articulate, engaging, and elegant in both verbal and written communication.
• Proven ability to manage complex schedules and high-volume reservations.
• Proficiency in Microsoft Office Suite and familiarity with spa or guest management platforms.
• Deep understanding of five-star service expectations.
• Ability to remain composed and organized in a fast-paced environment.
• Open availability, including evenings, weekends, and holidays.
• Physical ability to stand for extended periods and maintain a polished presence.

Responsibilities

• Manage daily spa operations including coordinating reservations and overseeing therapist schedules.
• Process transactions and maintain accurate guest profiles.
• Anticipate individual preferences with elegant precision.
• Deliver seamless, personalized service with discretion and poise.
• Communicate effectively with guests to enhance their experience.

Benefits

• Health Insurance Eligibility: Available after 30 days of employment.
• 401(k) Eligibility: Available after 30 days of employment.
• 401(k) Matching Contribution: Eligible after 1 year of employment (limited match).
• Monthly Fitness Membership Reimbursement: Available up to a specified limit.
• Qualified Parking & Transportation Tax Exemption: Subject to eligibility.
• Paid Time Off & Holidays: Provided according to company policy.
• Discounted Colleague Rate Room Nights: Available based on room availability.
• Complimentary Room Nights: Offered based on availability.
• Complimentary Meals: Available in the colleague dining room.
• On-Site Bike Rack: Provided for colleague use.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation