Spa Concierge Supervisor

The Bay Club Company•Bellevue, WA

About The Position

The Spa Operations Supervisor exemplifies the service standards and operational procedures of The Spa and Salon at PRO Club, to ensure members and spa guests receive the highest level of guest satisfaction. Responsibilities include management of the spa staff to assure standards of performance are being met and exceeded. Supervisor will assist with training, scheduling of associates, assisting providers, communicating with guests, scheduling and maintaining efficient and accurate scheduling of appointments and retail recommendations to create exceptional guest experience while maximizing spa revenue. In addition, supporting and stepping in as needed for front desk, host and hostess positions, and groups/events. Our Culture Our unique culture is at the heart of all we do and is guided by our values and behaviors. It's what we expect of ourselves and each other every day. We call it our “Code of Culture”. Our Code of Culture includes Our Mantra, Our Actions We Live By, and Pete's Promise: Our Mantra: Respect The Past Accept Responsibility Pay it Forward Our Actions We Live By: Actions We Live By. It's who we are when we step into our full power. Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren't good enough. And we navigate tough conversations with empathy and grace. Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it! Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll-up-your-sleeves kind of crew. Know it's never about one person-we are a part of a powerful team. One Team. One Voice. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish. Be Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter. Pete's Promise: Service Forward Ruthlessly Consistent Do the Right Thing Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Requirements

Policies and Regulations — Knowledge of company polices
Management of Personnel Resources — Knowledge of principles and procedures for legally identifying the best people for the job, hiring, motivating, developing and directing people as they work.
Written Comprehension and Expression — Ability to read, understand and communicate information and ideas in writing so others will understand.
Oral Comprehension and Expression —Ability to understand and communicate so others can understand ideas and information.
Computer - Ability to utilize spa software programs
Customer service and leadership experience in spa or hospitality industries preferred
Demonstrated ability to support and develop diverse environment.
Experience in personnel supervision, training, and evaluation.
Ability to manage multiple competing demands.

Responsibilities

Work with Assistant Manager of Guest Service to provide exceptional training, supervision and development of the guest service team accordance with company polices and directives
Assist in training the Spa Desk staff on operations and ensure adherence to standard operating, opening, closing, time clock procedures, and shift coverage and computer policies
Responsible for implementation of all laws, regulations and policies regarding, employment practices, safety rules and all other company policies and procedures
Oversee day-to-day Spa operations run smoothly and efficiently through a visible presence and leadership
Monitor uniform adherence of Guest Service associates
Ensure safety and security of The Spa and Salon through continuous monitoring of member and guest check-in
Daily walk-throughs of The Spa and Salon to ensure a clean, organized, safe and well-maintained facility ensuring it is show ready at all times.
Resolve member billing issues, gift card purchases and issues
Complete daily drawer reports and synchronize software applications
Drive and support initiatives to increase revenues and booking potentials by increasing resource utilization and shift coverage
Communicate timely and follow up, as appropriate
Active participation in required events, required programs, required meetings and required trainings
Promote harmonious relations among associates, providers, guests, members, vendors, and the community at-large.
Flexibility in work schedule, as job may require day and evening shifts, weekends and holidays
Maintain cleanliness of facility at all times.
Assisting with cleaning and laundry duties as needed.