Spa Concierge (Full-Time) - Kilolani Spa at Grand Wailea, A Waldorf Astoria Resort

Hilton • Wailea-Makena, HI

111d • $22

About The Position

The gorgeous Waldorf Astoria Resort in Maui, Grand Wailea, is looking for a Spa Concierge to join the team! Located on 40 acres of lush tropical gardens, this Forbes 4-Star property is consistently ranked among the world's best resorts with 780 rooms, 100,000 square feet of banquet space, and 7 food and beverage outlets. This includes 3 restaurants, 3 bars, a cafe, and in-room dining.

Requirements

• Experience working in a Spa environment.
• Ability to work with Book4Time scheduling system.
• Friendly/warm personality and comfort speaking with guests.

Responsibilities

• Greeting and assisting clients to deliver an excellent Guest and Member experience.
• Managing customer feedback effectively to ensure issues or compliments are escalated for long-term improvements.
• Ensuring client experience is proficient including bookings, payments, and consultation cards.
• Interacting and communicating effectively with clients, members, team members, guests, and management team.
• Upselling with latest departmental incentives.
• Maintaining excellent attention to detail.
• Upholding high standards of cleanliness.
• Working in a consistently professional and helpful manner.

Benefits

• Access to pay when you need it through DailyPay.
• Medical Insurance Coverage - for you and your family.
• Mental health resources including Employee Assistance Program.
• Best-in-Class Paid Time Off (PTO).
• Go Hilton travel program: 100 nights of discounted travel.
• Parental leave to support new parents.
• Debt-Free Education: access to a wide variety of educational credentials through our partnership with Guild Education.
• Career growth and development.
• Team Member Resource Groups.
• Recognition and rewards programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation