About The Position

The gorgeous Waldorf Astoria Resort in Maui, Grand Wailea, is looking for a Spa Concierge to join the team! Located on 40 acres of lush tropical gardens, this Forbes 4-Star property is consistently ranked among the world's best resorts with 780 rooms, 100,000 square feet of banquet space, and 7 food and beverage outlets. This includes 3 restaurants, 3 bars, a cafe, and in-room dining.

Requirements

  • Experience working in a Spa environment.
  • Ability to work with Book4Time scheduling system.
  • Friendly/warm personality and comfort speaking with guests.

Responsibilities

  • Greeting and assisting clients to deliver an excellent Guest and Member experience.
  • Managing customer feedback effectively to ensure issues or compliments are escalated for long-term improvements.
  • Ensuring client experience is proficient including bookings, payments, and consultation cards.
  • Interacting and communicating effectively with clients, members, team members, guests, and management team.
  • Upselling with latest departmental incentives.
  • Maintaining excellent attention to detail.
  • Upholding high standards of cleanliness.
  • Working in a consistently professional and helpful manner.

Benefits

  • Access to pay when you need it through DailyPay.
  • Medical Insurance Coverage - for you and your family.
  • Mental health resources including Employee Assistance Program.
  • Best-in-Class Paid Time Off (PTO).
  • Go Hilton travel program: 100 nights of discounted travel.
  • Parental leave to support new parents.
  • Debt-Free Education: access to a wide variety of educational credentials through our partnership with Guild Education.
  • Career growth and development.
  • Team Member Resource Groups.
  • Recognition and rewards programs.
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