Spa Concierge -Full Time ( Harrahs Atlantic City )

Caesars Entertainment • Atlantic City, NJ

312d

About The Position

The Spa Concierge position is responsible for the daily operations of the front desk including efficiently booking spa appointments and handling guests' requests and questions in a professional manner. The role requires consistently demonstrating superior customer service skills by maintaining professionalism, friendliness, sophistication, and confidence. The Spa Concierge must maintain an upbeat and positive attitude, create positive energy with gestures, and sustain enthusiasm from one interaction to the next. They are expected to anticipate needs and provide fast, flawless service, checking for satisfaction and effectively resolving guest issues when they arise. The position also involves opening and closing the spa and salon in the absence of a supervisor or manager, performing various administrative functions, and providing a warm farewell to guests. The Spa Concierge is responsible for handling cash, credit cards, gift certificates, comps, and room charge transactions for services and retail products, as well as recommending and up-selling services and products that fit the guests' needs. They must maintain a clean, safe, stocked, and well-organized work area and assist in the training of new employees.

Requirements

• High school diploma or equivalent preferred.
• Previous call center or reservation booking experience preferred.
• Strong organizational, customer service, and interpersonal skills.
• Prior experience in a Health Spa environment preferred.
• Ability to handle multiple duties at once.
• Available to work varied hours and shifts.

Responsibilities

• Demonstrate superior customer service skills.
• Maintain an upbeat and positive attitude.
• Anticipate needs and provide fast, flawless service.
• Check for guest satisfaction and resolve issues.
• Open and close the spa and salon as needed.
• Perform various administrative functions.
• Handle cash, credit cards, gift certificates, and room charge transactions.
• Recommend and up-sell services and products.
• Maintain a clean and organized work area.
• Assist in training new employees.

What This Job Offers

• Job Type: Full-time
• Industry: Accommodation
• Education Level: High school or GED