Spa Concierge for Luxury Spa

The Woodhouse Day Spas FoCo • Fort Collins, CO

403d • $31,200 - $31,200

About The Position

The Spa Concierge at Woodhouse Day Spa plays a crucial role in creating a welcoming and memorable experience for guests. This position involves supporting the spa's operations by managing guest interactions, scheduling appointments, and promoting services and products. The Spa Concierge is the first and last point of contact for guests, ensuring that their needs are met and that they leave with a positive impression of the spa.

Requirements

• High school diploma or equivalent required.
• Ability to work in a fast-paced environment and maintain professionalism.
• Leadership experience in a similar role or front-office operations.
• Comfortable interacting with guests in a spa setting.
• Proficiency in English language (reading, writing, and verbal).
• Computer proficiency.
• Previous customer service and telephone reservations experience.
• Basic accounting skills for daily closing procedures.

Nice To Haves

• Experience in retail sales.
• Ability to pivot and navigate through change management.

Responsibilities

• Serve as the primary support for the spa's manager, therapists, and guests.
• Ensure every guest has a friendly, inviting, and memorable experience.
• Answer incoming calls, schedule appointments, and provide service recommendations.
• Partner with therapists to increase guest retention and retail sales.
• Educate guests on the Woodhouse experience and amenities.
• Drive service and retail sales by promoting products and services.
• Remember personal details about guests to enhance their experience.
• Comply with all company policies and procedures.
• Maintain regular and consistent attendance.

Benefits

• Competitive Pay and Incentive programs
• Paid vacations for full-time employees
• Generous discounts on services and products
• "The Woodhouse Way" paid training program
• Working in a new state of the art facility

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 51-100 employees