Spa Attendant for Male Locker Room

Lmlc Operations Llc•Big Sky, MT

9d•Onsite

About The Position

Yellowstone Club is a paradise in Montana. A private residential community in Big Sky, Montana, Yellowstone Club offers its members the world’s only private ski and golf community. With fabulous skiing and snowboarding and the most gorgeous spring and summer weather to enjoy the 18-hole golf course, rivers, hiking, biking, and more, our Members love being a part of this exceptional community. Our employees make the Yellowstone Club experience come alive. If you would love being a part of the Montana charm and providing the highest level of guest service, ensuring no detail is too small to overlook, and being a part of creating experiences, then Yellowstone Club is looking for you. Yellowstone Club’s Health & Wellness department is currently seeking candidates for a Spa Attendant for the upcoming Winter season! Our Winter employment months are November - April. The purpose of the Spa Attendant is to ensure the highest quality cleanliness and equipment maintenance throughout the Spa, Salon, Retail and Fitness Center for Members and guests of Yellowstone Club.

Requirements

High School or equivalent education required.
Able to perform basic computer skills and willing to be trained on specific spa, salon & fitness software.
Able to speak clearly and effectively with Members, guests, co-workers, vendors and other Yellowstone Club departments.
Able to write clearly and legibly.
Able to perform basic math calculations.
Ability to solve basic problems and/or know when it is necessary to get a manager to assist in problem solving.
Must be able to stand and exert well-paced ability for up to four hours in length.
Walking and standing are required.
Must be able to lift up to 15lbs. On a regular and continuing basis.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
Ability to spend extended lengths of time viewing a computer screen.
Requires manual dexterity to use and operate all necessary equipment.

Nice To Haves

At least one to two years in a public contact position.
Valid State Driver’s License

Responsibilities

Ensure that each Member and guest receives outstanding service in a friendly environment which includes greeting and acknowledging every Member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
Empowered to guarantee total Member satisfaction, display hospitality and professionalism to our Members at all times, take pride in representing Yellowstone Club professionally with our Members and guests and assure that all transactions are handled in a legal and ethical manner.
Understand and apply all property safety and security procedures to maintain a secure and safe environment for team members, Members, and guests at all times. In the event of an accident or emergency, seek medical attention if necessary and contact the Assistant General Manager or Human Resources immediately.
Maintain a favorable working relationship with all Yellowstone Club team members to foster and promote a positive working environment.
Exhibit a professional attitude, diplomacy and an ability to handle difficult situations.
Uphold and ensure gracious attendant procedures in the handling of customers throughout the cycle of their stay.
Responsible for being knowledgeable in regards to all spa services, pricing, and other services provided by the YC Spa.
Professionally exhibit proper telephone etiquette with guests in compliance with the terminology dictated by the spa management.
Enthusiastically serve guests in a timely manner, while implementing proper service standards.
Practice all sanitation and safety guidelines provided by both the Department of Health and the Spa.
Proactively maintain cleanliness standards in all areas of the spa, salon, fitness and retail.
Possess an ability to effectively monitor spa traffic, while catering to individual guest and member needs.
Efficiently tend to all incoming guests through the relaxation lounges, locker and wet areas, without creating a rushed feel.
Attendants must ensure the important transition from check-in to treatment time goes smoothly, that guest needs are met and they are guided seamlessly through the process.
Maintain a pristine locker area appearance and restock all supplies on a continuous basis.
Assist guests with all aspects of their stay, particularly before and after the treatment process.
Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies, procedures, and standards of service to achieve the overall objectives of this position.
Meet departmental productivity, organization, punctuality/attendance and consistency standards.
Maintain a positive and respectful attitude.
Treat Members, guests, vendors, customers and co-workers with professionalism and respect at all times.
Maintain privacy of our Members at all time.
Maintain a clean and neat appearance at all times.
Communicate regularly and effectively with all employees, supervisors, managers and directors.
Perform work in a safe and high quality manner.
Project a favorable image of Yellowstone Club to Members and guests at all times.
Must be able to work flexible work hours/schedule including evenings, weekends and holidays.
Long hours may be required due to business demands.