Spa Attendant

PCH Hotels and Resorts•Birmingham, AL

40d•Onsite

About The Position

As a member of our hospitality team, the primary responsibility of a Spa Attendant is to provide exceptional assistance to spa guests and ensure the overall cleanliness, organization, and presentation of the spa facilities. This role is responsible for warmly welcoming and escorting guests into the locker area, and maintaining the cleanliness and organization of the locker rooms, showers, wet treatment rooms, lounges, and pool areas. This includes ensuring these spaces are well-maintained and stocked with towels, robes, slippers, toiletries, and other amenities. This role is vital in creating a pleasant and well-organized spa environment. and contributes to a positive spa experience by helping guests feel relaxed and cared for throughout their visit. Renaissance Birmingham Ross Bridge Golf Resort and Spa is widely recognized as one of the finest resorts in the Birmingham area and all of central Alabama. Affectionately known as "The Castle", the resort has recently undergone a beautiful renovation, a pool expansion, and the onsite golf course is the fifth-longest course in the world and a destination for golfers from around the world. The newly renovated is spa over 12,000 sq ft with 11 treatment rooms, with 50-110 minute services. With 2 gender separate relaxation rooms. The resort hosts a wide array of weddings, corporate meetings, social events, and much more! As a part of the PCH Hotels & Resorts portfolio, Ross Bridge part-time associates enjoy a wide array of perks and discounts, including:

Responsibilities

Demonstrate a strong commitment to maintaining impeccable cleanliness standards throughout the spa.
Greet and accompany guests to the locker area, assign lockers, and provide all necessary amenities for their enjoyable spa experience.
Effectively communicate the proper usage of all spa facilities to ensure guest comfort and safety.
Maintain clean and well-stocked restrooms and showers, promptly replaced used towels and bath mats, and wiped down showers after each use.
Assist therapists during treatments as needed, ensuring smooth service delivery and guest satisfaction.
Manage inventory levels and ensure the availability of guest supplies in the locker room and vanity areas.
Monitor guest appointments and ensure they are in the appropriate areas at the scheduled times, promptly reporting any issues to supervisors.
Stock and serve beverages and fruits in the lounge areas, offering refreshments to each guest.
Manage laundry processes, promptly dispose of soiled linens according to established systems, and fold and stock fresh towels by standard operating procedures.
Arrange spa areas, such as relaxation rooms, with necessary items like ice packs and towels to provide a comfortable environment for guests.