Spa Attendant - Maryland

Live! Casino and Hotel Maryland•Hanover, MD

2d•$15 - $15•Onsite

About The Position

Why We Need Your Talents: The Spa Attendant plays an essential role in creating a serene, welcoming, and rejuvenating environment for every guest who visits the Live! Spa. Your ability to maintain immaculate facilities, anticipate guest needs, and deliver warm, attentive service ensures each visitor enjoys a relaxing and memorable wellness experience. Through your professionalism, attention to detail, and commitment to exceptional hospitality, you help uphold the elevated standards of cleanliness, comfort, and care that define our spa and reinforce the Live! brand.

Requirements

Previous customer service experience, preferably in the hospitality industry.
Ability to have conversations with guests so that information that is conveyed is understood.
Efficient, well organized, and able to handle a variety of duties simultaneously.
Energetic, enthusiastic and self-motivated.
Professional manner, discretion, and appearance.
Strong team player.
Must be able to keep calm and composed while under pressure.
Must have an eye for detail.
High School Diploma or GED.
Availability When Facility Is Open. This could include nights, weekends, and holidays.
Ability to stand for long periods.
Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently and 10 pounds of force constantly to move light objects.
This position requires the following abilities: climbing, balancing, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, tactile sense, repetitive motions, seeing, hearing, talking, and visual acuity.
The employee will be required to operate the following tools: mops, brooms, vacuum cleaners, dusters, scrub brushes, cleaning supplies, detergents, disinfectants, towels, guest supplies such as soap, shampoo, and conditioner, and linen carts.
The employee may be required to be exposed to noise, wet and humid conditions, fumes, odors, dust, chemical, mechanical, and electrical hazards.

Responsibilities

Provides Ensures the best treatment experience for guests by maintaining the standards set for the Live! Spa treatment menu and standards of excellence.
Adheres to the policies of the spa and hotel.
Maintains the cleanliness and order of the facility to include sweeping, mopping, and vacuuming, and taking out the trash.
Maintains cleanliness and stock of the spa pantry/dispensary.
Restocks all linens in locker rooms and appropriate guest areas.
Removes dirty laundry and collects dirty linens in guest areas and takes them to housekeeping area or laundry pick-up.
Cleans and sanitizes all wet areas, bathrooms, and grooming areas throughout the day.
Distributes and places linens in treatment rooms (as applicable), workout areas, closets, and dispensary (as applicable).
Escorts members/guests in changing areas in a courteous and timely manner.
Explains the set-up and workings of the locker rooms, bathroom, and shower to members/guests.
Performs laundry duties, if applicable, including washing, drying, and folding linen.
Ensures all areas are clean and replenishes supplies as needed.
Becomes knowledgeable about the facility and its amenities in order to effectively communicate with members and/or guests.
Greets each and every guest with a smile and direct eye contact.
Informs facility management of any member, guest, or facility issues.
Reports any incidents or accidents to a member of the management team.
Performs other duties as assigned.

Benefits

Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents.
Free Basic Life Insurance
Free Short Term & Long-Term Disability
Generous retirement savings options
Paid Time Off
Tuition Reimbursement
On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
Training and pathways for career growth
Robust Rewards & Recognition Programs
Annual Merit Based Pay Increases
Discretionary Performance Bonuses
Discretionary Service Bonuses
Free parking
Free food and discounted meals
Live! Hotel, Food & Beverage, and Entertainment Discounts