Spa Attendant

Corporate Office • Fort Lauderdale, FL

1d

About The Position

To ensure a safe, efficient, well-maintained hotel environment while providing maintenance services to guests in a courteous, professional and engaging manner. The Spa Attendant will work as a part of the spa team to consistently provide the highest possible standard of guest service, creating a sensory journey for guests helping them to rest, relax and regain a sense of balance and harmony in their lives.

Requirements

• Minimum 1-year experience working in a customer service-based position.
• Reading, writing, and oral proficiency in the English language required, must be able to communicate with guests and staff professionally and with empathy.
• Commitment to exceeding the expectations of customers, always operating with a strong attention to detail to the client’s needs.
• Attention to detail and excellent organizational skills.
• Maintain a professional business appearance, attitude, and performance.
• Must be able to work a variety of shifts including weekends, evenings, and holidays.
• Must obtain a State of Florida TIPS Alcoholic Beverage Server Permit.

Responsibilities

• As part of the MOKARA Spa team, Spa Attendants consistently provide the highest possible standard of guest service, creating a sensory journey for guests, helping them to rest, relax and regain a sense of balance and harmony in their lives.
• Ensure the Fitness Center is maintained and set to Omni standard.
• Responsible for greeting guests, providing locker set up of robes and slippers, beverages and checking in and checking out of guests.
• Maintain cleanliness and neatness of spa facility, locker room and fitness center.
• Responsible for escorting guests to the locker room, relaxation area and enlightening them on their services.
• Perform daily general cleaning and minor maintenance tasks in the spa facility.
• Responsible for opening and/or closing of the hammam, sauna, steam room and whirlpool areas, and their daily sanitation.
• Ensure pre-selling, up-selling and cross-selling of services and retail products to each guest.
• Relay, with confidence, both product and service benefits to guests and offer suggested retail and treatment opportunities.
• Provide tours of the spa, offer/serve beverages and snacks.
• Assist guests in the ritual area, relaxation space and jacuzzi as needed ensuring exceptional experiences and safety while with us.
• Communicate spa promotions with guests.
• Ensure all guest challenges are resolved in a timely manner and management is made aware of situation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees