Spa Attendant

Four Seasons•Nashville, TN

About The Position

The Four Seasons Hotel Nashville seeks a Part-time Spa Attendant to join our talented team! Don't miss this unique opportunity to be part of the world's leading luxury hotel company! We are looking for an individual who can provide support in our spa department. Driven and passionate for guest service, offering personalized experiences to each individual, ensuring the success of the team with superior coordination and efficiency. You will have the empowerment to make each experience perfect for the guest in front of you.

Requirements

High School education or equivalent experience
Must be flexible with schedule - Able to work weekdays, weekends, holidays, evenings
Ability to multi-task in a high volume and demanding environment
Strong problem-solving skills, ability to handle difficult situations and guests
Reading, writing and oral proficiency in the English language
Outgoing personality and at ease with guests
Authorization to work in the United States is required for this role.

Nice To Haves

CPR, First Aid Certified preferred
At least six months experience in a luxury hospitality environment preferred
Previous experience within Housekeeping or Spa industry preferred
Knowledge of Nashville and surrounding areas highly desirable, however not required.

Responsibilities

Set-up and maintain Spa and Fitness areas including refreshments
Handle all guest interactions with the highest level of hospitality and professionalism; accommodate special requests whenever possible; assist guests in all inquiries in connection with Spa and Fitness services
Guide guests to their appointments as they relate to Spa and Fitness offerings
Ensure an adequate supply of all guest supplies and amenities throughout the Spa and Fitness areas in order to maintain immaculate presentation of these items
Retrieve linens from laundry and maintain locker room set up; return used linen to laundry
Maintain clean work areas in Spa Dispensary, Staff Room, and Spa Reception
Enforce Spa and Fitness rules and regulations for all adult and junior guests
Appropriately utilize reservation systems, maintenance records, and Guest Experience database as vehicles of communication to ensure guest satisfaction with all services provided in the Spa and Fitness areas
Ability to provide the highest level of recommendations for our guests as applicable to products and services
The ability to set up, utilize, operate and clean/properly sanitize all Spa and Fitness areas
Ensure compliance of daily opening/closing checklists by walking and ensuring all Spa and Fitness areas are well maintained, stocked, and cleaned to ensure high quality presentation and repair of all equipment
Assist with retail space cleanliness and maintenance as needed
Work harmoniously and professionally with co-workers and supervisors.
Assist in answering product and treatment questions, as well as assist guests with use and set-up of Spa and Fitness Center space and equipment
Liaison/introduce guests to service practitioners (i.e. service providers, fitness instructors)
Ability to handle, store and utilize all chemicals properly and safely
Assist other staff with set-up and breakdown of their respective treatment areas (service providers, fitness instructors etc.)