Spa Attendant

Belterra Casino Resort • Florence, IN

1d

About The Position

The Spa Attendant will greet, check-in, and escort clients to designated spa areas. The Spa Attendant will assist with the preparation of facilities for spa services. The Spa Attendant will collect payments for services rendered. Answer incoming phone calls, book appointments, and upsell guests on products and/or services. Ensure overall cleanliness of spa and salon. The Spa Attendant: Provides superior guest service, positively effects interactions with external and internal guests and team members and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work harmoniously with team members. Provides friendly, efficient, and accurate service during guest check-in and checkout. Provides guests with instruction and expectations for scheduled treatments as well as instruction for the fitness center. Monitors and maintains organization and cleanliness of work area, reception area, fitness center, and treatment suites. Ensures that all supplies and amenities are stocked and available to guests (slippers, robes, towels, linens, beverages, etc.). Stocks and sanitizes treatment suites and discards soiled linens. Keeps an accurate cash bank, makes change, handles sales transactions and properly distributes cash gratuities at the end of each shift. Able to process gift cards, sales and redemption. Maintains and monitors inventory par levels and notifies Hotel Leadership when ordering is necessary. Schedules and confirms appointments in a timely manner, between numerous service providers. Provides accurate knowledge of all spa services to inquiring guest. Reports any safety hazards to Hotel Leadership. Promotes and sells spa services, and meets monthly sales quotas, if applicable. Assists in other job functions, as needed.

Requirements

• Superior guest service skills and excellent communication skills required.
• Knowledge of fitness and equipment preferred.
• Computer and phone skills a must.
• Ability to manage multiple tasks.
• Ability to work a flexible schedule, up to and including weekends.
• Must be able to obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations.
• Ability to work and make decisions in a fast-paced environment
• Must be able to prioritize and organize tasks.
• Must be at least 18 years of age.
• These skills and abilities are typically acquired through previous guest service experience in guest facing role involving high profile guest contact, or through two months of on-the-job training.

Nice To Haves

• Knowledge of fitness and equipment preferred.

Responsibilities

• Greet, check-in, and escort clients to designated spa areas.
• Assist with the preparation of facilities for spa services.
• Collect payments for services rendered.
• Answer incoming phone calls, book appointments, and upsell guests on products and/or services.
• Ensure overall cleanliness of spa and salon.
• Provide superior guest service.
• Provide friendly, efficient, and accurate service during guest check-in and checkout.
• Provide guests with instruction and expectations for scheduled treatments as well as instruction for the fitness center.
• Monitor and maintain organization and cleanliness of work area, reception area, fitness center, and treatment suites.
• Ensure that all supplies and amenities are stocked and available to guests (slippers, robes, towels, linens, beverages, etc.).
• Stock and sanitize treatment suites and discards soiled linens.
• Keep an accurate cash bank, makes change, handles sales transactions and properly distributes cash gratuities at the end of each shift.
• Process gift cards, sales and redemption.
• Maintain and monitor inventory par levels and notifies Hotel Leadership when ordering is necessary.
• Schedule and confirm appointments in a timely manner, between numerous service providers.
• Provide accurate knowledge of all spa services to inquiring guest.
• Report any safety hazards to Hotel Leadership.
• Promote and sell spa services, and meets monthly sales quotas, if applicable.
• Assist in other job functions, as needed.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed