Boulder-posted 4 days ago
$16 - $18/Yr
Part-time • Entry Level
Onsite • Boulder, CO
101-250 employees

We’re a peaceful, client-focused day spa offering massage and facial services in a serene, upscale environment. Our team is passionate about wellness, professionalism, and creating a space where guests feel truly cared for. As a Spa Associate, you’ll be the welcoming face of our spa and a key part of delivering exceptional guest experiences.

  • Greet clients warmly and professionally
  • Manage phone calls, emails, and online bookings
  • Schedule appointments to optimize therapist availability
  • Handle check-ins, check-outs, and payment processing
  • Maintain a clean, organized front desk and lobby area
  • Educate guests on services, products, and spa policies
  • Upsell retail products, spa packages, and gift cards
  • Meet sales goals for memberships, upgrades, gift cards, and promotions
  • Resolve client concerns with empathy and professionalism
  • Support daily operations and team communication
  • Experience in customer service or front desk roles (spa/wellness preferred)
  • Strong communication and multitasking skills
  • Competence in Google Workspace and Microsoft Office
  • Comfort with scheduling software and basic tech tools
  • Calm, professional demeanor in a fast-paced environment
  • Passion for wellness, beauty, and client care
  • Availability for evenings and weekends
  • Having a high school diploma or equivalent is required
  • Must be 18 years old or older
  • Must be exceptionally organized and have great attention to detail
  • Must be a strong team player with the ability to work independently with minimal supervision
  • Experience in customer service or front desk roles (spa/wellness preferred)
  • Service and retail discounts
  • Performance bonuses based on membership sales
  • Supportive, team-oriented culture
  • Ongoing training and growth opportunities
  • Flexible schedules
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