Spa Associate

Rosenberg•Rosenberg, TX

11d•$12 - $15

About The Position

Hand and Stone Massage and Facial Spa, located in Rosenberg, 77471, is seeking a Spa Associate specializing in front desk sales. A Spa Associate at Hand & Stone plays a crucial role in creating an outstanding experience for guests by providing excellent customer service and administrative support. Key responsibilities include: Providing excellent customer service, including greeting guests and building client relationships. Communicating information about services, promotions, and sales. Meeting sales goals and selling memberships, gift cards, and upgrades. Managing administrative tasks such as answering phones, booking appointments, and filing. Assisting with daily spa maintenance and upholding cleanliness standards. Working as a team player with a positive attitude. Assisting the Leadership Team with various tasks. Promoting the health and wellness benefits of massage therapy. Performing other duties as assigned. Overall, the role of a Hand & Stone Spa Associate requires a blend of customer service, sales, and administrative skills to ensure a positive experience for spa clients. At the front desk, you are the first impression of the spa!

Requirements

Customer service experience, preferably 1-2 years or more.
Sales or retail experience, with salon/spa experience being a plus.
Technical skills, such as knowledge of Microsoft Office, spa management software (like Millennium or Spa Soft), and basic computer skills.
Strong soft skills including excellent communication, interpersonal skills, a positive attitude, reliability, organizational skills, and the ability to multitask and handle stressful situations.
Availability for flexible hours, including nights and weekends.
A high school diploma or equivalent education.
Being 18 years or older.
Must be self-motivated, confident, and extroverted
Ability to start and maintain conversations with guests.
A strong drive to achieve sales targets.
High School Diploma or Equivalent
18 years old or older please
Strong organization and attention to detail
Team player with the ability to work independently with minimal supervision.

Nice To Haves

Sales or retail experience, with salon/spa experience being a plus.

Responsibilities

Providing excellent customer service, including greeting guests and building client relationships.
Communicating information about services, promotions, and sales.
Meeting sales goals and selling memberships, gift cards, and upgrades.
Managing administrative tasks such as answering phones, booking appointments, and filing.
Assisting with daily spa maintenance and upholding cleanliness standards.
Working as a team player with a positive attitude.
Assisting the Leadership Team with various tasks.
Promoting the health and wellness benefits of massage therapy.
Performing other duties as assigned.
Build client and member relationships to educate on options tailored to their needs.
Detailed knowledge of the menu of services –don’t worry, we’ll train you!
Excellent customer service to members and guests
Flexibility and understanding that our business model is open 7 days a week and fills a variety of shifts.
Effectively communicate sales, promotions, and service options with clients
Uphold spa cleanliness standards
Bring a positive can-do attitude!
Answer phones, schedule appointments, and file documents
Perform various other duties as assigned

Benefits

Flexible schedule
Paid time off
Training & development
Competitive Compensation -hourly wage PLUS commissions.
Career Growth -You have the potential for rapid promotions, including management roles, based on performance
Ongoing Training -We are ALWAYS learning and improving.
Flexible Hours - Part Time and Full Time shifts available!
Positive and Professional Work Environment
Employee Discounts -Who wouldn’t want discounts on products, services, AND gift cards?

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