Spa Assistant Manager

Rancho Valencia Resort & Spa • Rancho Santa Fe, CA

72d

About The Position

The Assistant Spa Manager supports the day-to-day operations of the spa, ensuring a seamless Forbes Five-Star guest experience while meeting financial and labor standards. This role requires hands-on leadership, strong organizational skills, and a commitment to fostering a professional and motivating work environment. Working closely with spa leadership, the Assistant Spa Manager contributes to staff development, operational support, and oversight of staffing, scheduling, guest service, inventory, and facility standards — all of which drive the overall success and excellence of the spa.

Requirements

• Minimum of 2 years’ experience in hospitality or spa operations, with leadership exposure preferred.
• Ability to manage multiple priorities and follow through effectively.
• Proficiency in Microsoft Office and spa software systems.
• Strong written and verbal communication skills.
• Ability to train, coach and support team members.
• License in Aesthetics or Massage a benefit but not required.

Nice To Haves

• Collaborative leadership style with ability to work in partnership with management team.
• Exceptional guest service and conflict resolution skills.
• Attention to detail and ability to maintain five-star standards in all areas.
• Ability to remain calm and solution-focused under pressure.

Responsibilities

• Manages daily spa operations ensuring exceptional service and adherence to five-star standards.
• Train, coach and motivate spa associates to achieve performance and service excellence.
• Oversee assigned operational focus areas (ex. provider team support, retail & inventory, group bookings) while cross supporting all spa functions.
• Develop and oversee team schedules in alignment with business needs and labor standards.
• Support payroll and labor functions, including timekeeping compliance, biweekly payroll, and reporting.
• Monitor spa facilities to ensure a safe, clean and professional environment; actively participate in safety programs and reporting.
• Respond to guest and staff concerns with professionalism, escalating when appropriate.
• Assist with recruitment, onboarding, performance management, and employee recognition.
• Provide coaching and accountability through performance reviews and corrective actions as needed.
• Facilitate regular department meetings and daily line-ups to ensure communication and alignment.
• Implement and uphold ongoing training programs for safety, guest service, and team building.
• Support sustainability initiatives and resort-wide wellness programming.
• Collaborate with the Director of Wellness to align goals with broader resort objectives.
• Perform other duties as assigned.

What This Job Offers

• Number of Employees: 251-500 employees