SPA ASSISTANT MANAGER

Seminole Gaming • Hollywood Seminole Reservation, FL

114d

About The Position

Under the direction of the Spa Manager, directs Spa team members, products and environment to ensure a positive Spa experience resulting in repeat/increased visits and increased purchase of products and services. The position involves maintaining cleanliness, organization, and guest relations, while also overseeing retail operations and staff training.

Requirements

• High School Diploma or equivalent is required.
• One (1) or more years of customer service/guest relations experience or an equivalent combination of education and experience.
• Prior supervisory experience of at least one (1) year required.
• Prior Luxury Spa Leadership experience of at least one (1) year.
• A four-year degree in Hospitality Management is preferred.
• Ability to deliver a service level which creates an atmosphere that makes our guest want to return.
• Commitment to routinely go above and beyond in the accomplishment of position responsibilities.
• Must present an image of excitement, enthusiasm, and outgoing personality.
• Familiar with a variety of the field’s concepts, practices and procedures.
• Relies on experience and judgment to plan and accomplish goals.
• Must possess excellent organizational, communications and multi-tasking skills.
• Must possess excellent time management skills.
• Ability to read and understand all Seminole Tribe of Florida policies and procedures.
• Must be able to communicate effectively with guests in English.
• Must be able to complete standard Seminole Tribe of Florida forms and reports.
• Must be able to effectively coach and counsel employees.
• Must be able to effectively communicate with guests regarding complaints, programs, etc.
• Must be able to read, understand and explain to employees technical manuals and other related materials.
• Must possess basic mathematical skills.
• Must be able to function and manage in non-standard situations where some judgment must be exercised.
• Proficient knowledge and usage of software programs such as Microsoft Excel, Outlook and Word is required.
• Must apply for, obtain and remain eligible for the appropriate Seminole Tribal Gaming License.
• Must have or attain certification in spa supervision.

Nice To Haves

• Experience in a luxury spa environment.
• Certification in spa supervision.

Responsibilities

• Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
• Role model/promote discretion and confidentiality regarding guest information and shared conversations.
• Maintain positive guest relations at all times, resolve complaints to ensure guest satisfaction.
• Monitor and maintain cleanliness, sanitation, and organization of retail areas.
• Maintain knowledge of property management system, inventory systems and manual procedures.
• Monitor daily operation of store to ensure store is properly staffed, stocked, and organized.
• Identify price discrepancies and take appropriate action.
• Monitor processing of damaged/transferred merchandise.
• Provide an open line of communication between store manager and staff members by showing exemplary leadership skills.
• Maintain the visual appearance of the store with creative and attractive merchandise displays.
• Monitor inventory and shrinkage control programs including cash overages and shortages.
• Development of standard operating procedures for retail store and staff.
• Oversee all aspects of training of retail sales staff.
• Work closely with Director of Spa to identify retail opportunities and vendor relations.
• Investigate and resolve guest situations to best satisfy the guest and maintain good business practices.
• Prepare and process daily reports; point out trends or other points of significance to department management.
• Order supplies, inventory, and set up retail displays that attract guest attention and result in increased sales.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concerns and observations.
• Ensure prompt and discrete notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
• Must maintain a clean, safe, hazard free work environment.
• Must follow all safety guidelines and procedures outlined within company standards.
• Assist in selecting, training, coaching, counseling, appraising and retaining direct reports who consistently perform actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
• Perform general administrative duties.
• Other duties as assigned.

Benefits

• Medical, Dental, Vision & Life Insurances
• 401K
• Paid time off
• Annual Bonus Opportunity

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED