Southeast Service Center Alterations Workroom Manager

Saks Fifth Avenue

124d • $73,000 - $95,000

About The Position

Saks Global is the largest multi-brand luxury retailer in the world, comprising Saks Fifth Avenue, Neiman Marcus, Bergdorf Goodman, Saks OFF 5TH, Last Call and Horchow. Its retail portfolio includes 70 full-line luxury locations, additional off-price locations and five distinct e-commerce experiences. With talented colleagues focused on delivering on our strategic vision, The Art of You, Saks Global is redefining luxury shopping by offering each customer a personalized experience that is unmistakably their own. By leveraging the most comprehensive luxury customer data platform in North America, cutting-edge technology, and strong partnerships with the world's most esteemed brands, Saks Global is shaping the future of luxury retail.

Requirements

• 8-10 years of progressive experience in tailoring, alterations, or luxury garment services, with at least 5 years in a senior leadership capacity.
• Strong knowledge of garment construction, tailoring techniques, and luxury apparel standards.
• Proven ability to lead, train, and motivate distributed teams.
• Highly organized, with experience managing workflow in a high-volume environment.
• Excellent communication and relationship-building skills across corporate and field stakeholders.

Nice To Haves

• Experience launching or scaling centralized service hubs or regional alterations centers.
• Background in luxury or couture fashion design.
• Direct experience managing unionized or highly skilled artisan workforces.

Responsibilities

• Champion a culture of personalized, white-glove service that reflects Saks’ commitment to luxury and client obsession.
• Inspire the store team to cultivate long-term client relationships through consistent, high-touch engagement and service excellence.
• Ensure all team members are equipped to anticipate client needs and deliver seamless, memorable experiences across channels.
• Partner with Client Development and Marketing teams to activate clienteling strategies, in-store events, and local outreach.
• Oversee daily operations of the central workroom hub, store or multiple stores including scheduling, workflow prioritization, and adherence to SLAs.
• Ensure all alterations meet quality standards through regular audits, training, and customer feedback reviews.
• Partner with logistics and inventory teams to streamline garment flow between stores and the central hub.
• Support hiring, onboarding, and performance management of alterations staff across the region.
• Provide coaching, training, and career development pathways for tailoring professionals.
• Champion a culture of inclusion, belonging, and high performance.
• Monitor KPIs (turnaround time, customer satisfaction, quality issues) and implement continuous improvement initiatives.
• Support implementation of enterprise-wide alterations tools, tech, or process enhancements.

Benefits

• Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental).
• An amazing employee discount.
• 401(k) retirement plan.
• Basic life insurance and supplemental life insurance.
• Disability insurance and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 1,001-5,000 employees