Southeast Regional Operations Training Coordinator

Marathon Health

8d • $60,000 - $80,000

About The Position

The Regional Operations Training Coordinator ensures teammates and leaders are well-prepared, supported, and equipped for success. The role partners with Operations leaders to coordinate onboarding, training, and operational excellence initiatives—organizing logistics, aligning stakeholders, and ensuring the right resources are in place at the right time. It also tracks participation, supports change initiatives, and maintains clear and consistent communication to create a seamless teammate experience and strengthen operational performance.

Requirements

• Bachelor’s degree in Business Administration, Healthcare Administration, Organizational Development, Education, Human Resources, or related field and 2–4 years of experience in operations coordination, training/enablement, or administrative/project support role, or equivalent combination of education and experience.
• Experience in healthcare operations, clinical support, or corporate training programs preferred.
• Demonstrated success in coordinating onboarding, training logistics, or process rollouts across teams or regions.
• Ability to travel 25% within their region, as necessary.

Nice To Haves

• Experience supporting change management or communication initiatives is a plus.
• Strong project coordination and organizational skills; ability to manage multiple priorities across regions.
• Excellent written and verbal communication; able to prepare clear leader talking points, teammate resources, and updates.
• Comfort with data tracking and reporting; ability to maintain dashboards, pull participation data, and identify trends.
• Strong interpersonal skills; able to partner effectively with leaders, SMEs, and teammates at all levels.
• Strong skills in Microsoft Office Suite (PowerPoint, Excel, Word) and Microsoft Teams, with the ability to design presentations, manage basic spreadsheet data, and support effective team communication and project coordination.

Responsibilities

• Play a pivotal role on the Regional People Team (Regional People Partner, Regional Training Coordinator, & Regional TA Partner) by leading and implementing people strategies that drive the region’s growth and success by aligning talent, culture, and performance priorities across the region.
• Collaborate with GMs and regional leaders to oversee onboarding for clinical and operations teammates, including orientation, shadowing, learning paths, and follow-up.
• Organize logistics to streamline onboarding across the region, tracking progress and serving as the central accountability point.
• Partner with SMEs to design, update, and deliver training programs, playbooks, job aids, and courses that reinforce best practices and support continuous improvement.
• Ensure training programs align with regional performance outcomes such as efficiency, compliance, quality, and engagement.
• Coordinate remedial training by connecting teammates to appropriate resources (e.g., system, EHR, or clinical training) and clinical mentor programs.
• Partner with leaders and SMEs to oversee completion of clinical competency and programs (new hire, annual, ad hoc, P3/Propel), ensuring visibility, fairness, and compliance across the region.
• Support change readiness by coordinating training, resources, and communication for new tools, systems, and workflows.
• Work with operations leaders to standardize processes across health centers, reducing variability and ensuring consistent execution.
• Maintain dashboards and reports to monitor training participation, competency completion, and program effectiveness.
• Act as a data steward by identifying trends, escalating issues, and translating insights into actionable operational improvements.
• Track regional issues, enter help desk tickets, and monitor resolution to ensure accountability and timely follow-through.
• Coordinate clear and timely communications for new systems, workflows, and initiatives; prepare leader talking points; and serve as the bridge between enterprise rollouts and local adoption.
• Partner with leaders to drive engagement and collaboration around teammate engagement and change initiatives to ensure long-term success.

Benefits

• Comprehensive Health & Wellness Benefits: Choice of 2 medical plans, 2 dental plans, and vision coverage, unlimited free mental health benefits and EAP resources, Rewards for challenges and healthy lifestyle activities
• Family Friendly & Reproductive Health Benefits: Family-building and hormonal health benefits and paid parental leave
• Time-Based Benefits: Generous PTO or FTO, Paid Holidays + A Day for What Matters
• Financial Support: Company paid Basic Life and Disability insurance, Supplemental Life, Spending Accounts, 401(k) with employer match and graded vesting
• Continuing Medical Education (CME) for maintaining and strengthening the knowledge, skills, and expertise of our health center teammates, as applicable

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level