Sous Chef (Harrah's Philadelphia)

Caesars Entertainment•Chester, PA

About The Position

Essential Duties and Responsibilities: Serves as a dynamic andenergetic leader, while fostering teamwork, employee morale, motivation andopen communication. Establishes self ashighly credible leader with highest levels of integrity, and always acts in thebest interests of the property and the company. Acts as a role model and coach while developing employees using aconsistent, approachable demeanor and clearly articulating expectations.Ensures that team members clearly understand and are held accountable for theirperformance expectations. Provides appropriate recognition and rewards toindividuals and groups when consistent superior performance is attained. Works as a change agent and challenges thedepartmental processes to improve and streamline department operations, throughthe continuous assessment of policies and procedures, work processes andprogram effectiveness and value. Demonstrates excellent facilitator skills in resolving conflicts betweendifferent points of view. Demonstratesleadership skills in determining a vision, aligns and inspires the team toachieve the vision. Partners andCoordinates with other departments to ensure total guest satisfaction andefficient operations in a safe, friendly, comfortable environment, bywell-trained, motivated employees. Embraces, role models and implements all elements of our customerservice program including OWN IT skills, Spotlight on Service and BuzzSessions, and tier prioritized service. Recommends and implements change to improve overall employee and guest satisfaction. Establishes and endorses the businessobjectives, ethics and values of Caesar’s Entertainment Inc. in accordance withthe Code of Commitment. Inspires others bydemonstrating a high level of commitment and energy in all endeavors.Consistently demonstrates superior customer service skills and acts as apositive role model for all employees. Conveys positive energy and enthusiasm Spotlighting on the customerinteraction. Continuously improvesservice by evaluating service problems using feedback or data and involvingteam in service improvements. Communicates service problems and team plans inbuzz sessions and facilitates problem-solving meetings with team. Immediately addresses service issues andfollows up to ensure guest satisfaction. Keeps team well informed of property promotions and events. Develops highly skilled, successfulemployees, sets realistic and measurable service standards and holds employeesaccountable for meeting them. Clearlycommunicates and enforces company expectations including Code of Commitment,policies, procedures, department goals and business strategy. Addresses employee performance issues,coaches for improvement and provides ongoing feedback. Uses EOS data to improve the workplace,listens and responds to employees, recognizes and rewards individual and teamperformance. Consistently followscompany policies, procedures and industry regulations, maintains accurate andup-to-date employee records, completes performance reviews timely. Responsible foroverall daily food preparation in assigned area. Responsible for requisitioning foodsupplies. Schedules employees for thepreparation of the menu. Ensures mealpreparation meets established standards. Maintains assigned facility and equipment in sanitary, clean andoperational condition. Implementsestablished safety policies and procedures. Recommends staff changesincluding hiring, promotion, demotion and termination.

Requirements

Open/Able to stand onfeet for extended periods
supervisory skills
One‑Three years previous experience as culinary supervisor i.e. RoomChef,/Sous Chef
Is able to work in smokefilled environment, and is able to sit and stand for prolonged periods oftime.
Must be able toobtain and maintain PA Harness license.

Responsibilities

Serves as a dynamic andenergetic leader, while fostering teamwork, employee morale, motivation andopen communication.
Establishes self ashighly credible leader with highest levels of integrity, and always acts in thebest interests of the property and the company.
Acts as a role model and coach while developing employees using aconsistent, approachable demeanor and clearly articulating expectations.
Ensures that team members clearly understand and are held accountable for theirperformance expectations.
Provides appropriate recognition and rewards toindividuals and groups when consistent superior performance is attained.
Works as a change agent and challenges thedepartmental processes to improve and streamline department operations, throughthe continuous assessment of policies and procedures, work processes andprogram effectiveness and value.
Demonstrates excellent facilitator skills in resolving conflicts betweendifferent points of view.
Demonstratesleadership skills in determining a vision, aligns and inspires the team toachieve the vision.
Partners andCoordinates with other departments to ensure total guest satisfaction andefficient operations in a safe, friendly, comfortable environment, bywell-trained, motivated employees.
Embraces, role models and implements all elements of our customerservice program including OWN IT skills, Spotlight on Service and BuzzSessions, and tier prioritized service.
Recommends and implements change to improve overall employee and guest satisfaction.
Establishes and endorses the businessobjectives, ethics and values of Caesar’s Entertainment Inc. in accordance withthe Code of Commitment.
Inspires others bydemonstrating a high level of commitment and energy in all endeavors.
Consistently demonstrates superior customer service skills and acts as apositive role model for all employees.
Conveys positive energy and enthusiasm Spotlighting on the customerinteraction.
Continuously improvesservice by evaluating service problems using feedback or data and involvingteam in service improvements.
Communicates service problems and team plans inbuzz sessions and facilitates problem-solving meetings with team.
Immediately addresses service issues andfollows up to ensure guest satisfaction.
Keeps team well informed of property promotions and events.
Develops highly skilled, successfulemployees, sets realistic and measurable service standards and holds employeesaccountable for meeting them.
Clearlycommunicates and enforces company expectations including Code of Commitment,policies, procedures, department goals and business strategy.
Addresses employee performance issues,coaches for improvement and provides ongoing feedback.
Uses EOS data to improve the workplace,listens and responds to employees, recognizes and rewards individual and teamperformance.
Consistently followscompany policies, procedures and industry regulations, maintains accurate andup-to-date employee records, completes performance reviews timely.
Responsible foroverall daily food preparation in assigned area.
Responsible for requisitioning foodsupplies.
Schedules employees for thepreparation of the menu.
Ensures mealpreparation meets established standards.
Maintains assigned facility and equipment in sanitary, clean andoperational condition.
Implementsestablished safety policies and procedures.
Recommends staff changesincluding hiring, promotion, demotion and termination.