Sous Chef - Union

Good Food Holdings Companies • Portland, OR

8d • Onsite

About The Position

Assists with the coordination and execution of the production of Prepared Foods products and with department operations. Provides exceptional customer service and contributes to a positive and collaborative team environment.

Requirements

• As a retail grocer, we operate 7 days/week and 365 days/year. Our in-store positions are likely to include evening, weekend, and holiday shifts per the needs of the business. Must complete and maintain any required food and work safety trainings/certifications.
• Engages the customer in a friendly manner by seeking opportunities to exceed customer expectations and enhance the customer experience.
• Works a schedule that is informed by the needs of the business and may be subject to change seasonally or due to varying staffing needs and demonstrates reliable and predictable attendance, in accordance with attendance policy and all applicable laws.
• Shifts tasks as priorities and circumstances change based on needs and conditions of department and whole store as needed.
• Demonstrates a solutions-oriented approach to problems or concerns.
• Represents company values. Demonstrates commitment to valuing diversity and contributing to an inclusive working and learning environment. Works cooperatively and positively with fellow team members, customers and vendors spiriting a respectful workplace where everyone is welcome.
• Gives and receives feedback in a constructive manner demonstrating company “Speak Up & Listen” culture. Responds to feedback in order to improve performance.
• Conserves company resources. Works in a manner consistent with company mission, vision and values and sustainability program.
• Adheres to work and food safety policies set forth by the company and all local, state and federal regulatory agencies. Contributes to store cleanliness, maintains equipment. Informs store/department management of any problems.
• Observes all company rules and policies. Understands and complies with specific department or location guidelines, tasks and responsibilities.
• Demonstrates sound judgment and decision-making in completing job-related tasks, in behaviors in the workplace, and in interactions with co-workers, customers, and the community.
• Consistently utilizes the DEI lens in work tasks and when working with other teams and stakeholders.
• Previous customer service, food service such as restaurants or catering, retail or grocery experience required. Food preparation and cooking experience required, preferably in a high-volume environment.
• Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment.
• Friendly and customer service oriented, with an interest in food and cooking.
• Solid knife skills required.
• Basic math and computation skills required.
• Skills to work independently, effectively manage own time and multitask in a fast-paced environment.
• Self-motivated, with high attention to detail, quality and presentation.
• Skills to read, understand and follow through on verbal and written instructions and recipes.

Nice To Haves

• Retail or grocery experience preferred.
• Previous large batch food preparation or production experience preferred.
• Familiarity with culinary terminology and techniques and industry standard equipment preferred.
• Previous ordering or inventory management experienced preferred.

Responsibilities

• Assists Store Chef with the coordination and execution of the production of Prepared Foods products. Follows company provided recipes and specifications in order to ensure accuracy and consistency.
• Partners with Store Chef to adjust production based on business needs. Maintains production levels and updates production guide.
• Responds to quality, consistency and production issues, and reports them to Store Chef and/or department manager.
• Ensures department compliance with all company organic standards.
• Guides the work of department staff, including cooks and prep cook/dishwashers, including prioritizing and assigning work, training staff, and ensuring quality standards are met and tasks are completed.
• Maintains awareness of current ads, promotions, holidays and events. Assists Store Chef with planning production.
• Maintains professional vendor relationships.
• Completes customer special orders thoroughly and provides follow-through as needed.
• Receives and unloads merchandise; checks quality, count and condition. Communicates any issues to management and merchandising team.
• Stocks and rotates products with attention to product quality and expiration dates.
• Maintains the organization, rotation and cleanliness of back stock areas.
• Prepares food for all Prepared Foods stations and cases.
• Works with attention to labeling, dating, storage, expiration dates and food quality.
• Works sauté line, grill, pizza oven and other cook to order stations.
• Processes customers’ made-to-order items accurately and expeditiously.
• Assists customers with product selection, packaging, and labeling as needed. Shares product knowledge with customers. Makes recommendations and suggestions based on customer needs.
• Demonstrates understanding of culinary terminology, equipment, techniques, units of weight, measurement and volume, and skills to make accurate conversions for large scale production.
• Follows company procedures for processing invoices, transfers and credits.
• Handles damaged and spoiled product according to company policy.
• May participate in inventories.
• Responds to and follows through on emails and other communications in a timely manner.
• Performs other tasks and duties as assigned.

Benefits

• All staff have access to our Employee Assistance Program (EAP) and our 30% staff shopping discount.
• Full-time, regular-status staff that regularly work 24 hours or more per week and have worked for 60 days are eligible for medical, dental, vision, pre-tax spending accounts, life, accidental death & dismemberment (AD&D), and disability benefits.
• Full-time, part-time, and temporary staff who have worked for 60 days and are at least 21 years of age may participate in the 401(k) program.
• Employees begin accruing PTO on their first day of employment; the amount they accrue depends on hours worked and tenure.
• Staff may be eligible for paid holidays, depending on schedule and tenure.
• Additional benefits include supplemental leave pay (such as parental or bereavement), a store incentive program based on financial & operational goals, paid time for volunteering at a 501(c)3 non-profit, discounts on some forms of public transportation, adoption assistance, and up to $40 reimbursement for dinner out or New Seasons Market groceries for their birthday.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees