Sous Chef – Water Park Resort

SeaWorld • Orlando, FL

76d

About The Position

The Sous Chef supports Discovery Cove and Culinary Division by leading and inspiring both culinary and front-of-house ambassadors with the assistance of the Front of the House Supervisor across the buffet outlet, grab-and-go stations, and specialty item programs. This role is responsible for elevating buffet presentations to a standard befitting an oasis resort while maintaining food quality, consistency, and safety. The Sous Chef drives guest satisfaction by ensuring stations are full, inviting, and delivered with warm, attentive service.

Requirements

• 2-3 years of culinary leadership experience in high-volume buffet, resort, or theme park operations.
• Demonstrated ability to manage both culinary and front-of-house ambassadors in guest-facing environments.
• Strong knowledge of buffet presentation, food safety, and sanitation best practices.
• Proven ability to elevate guest experiences through quality, service, and visual standards.
• Excellent leadership, communication, and organizational skills in fast-paced environments.

Responsibilities

• Oversee daily preparation and execution of buffet, grab-and-go, and specialty menu items.
• Uplift buffet presentations to a resort-quality standard with eye-catching displays, clean lines, and a premium guest-facing appearance.
• Ensure buffet pans are changed out regularly, stations remain full and welcoming, and presentation aligns with resort branding.
• Enforce recipe adherence, portion control, and food safety guidelines to maintain consistency and reduce waste.
• Partner with the Food & Beverage Safety Manager on allergen identification, compliance, and guest communication.
• Maintain food quality at all times, ensuring dishes served are fresh, appealing, and meet resort standards.
• Lead, mentor, and train both culinary and front-of-house ambassadors, ensuring all uphold resort service and culinary standards.
• Conduct on shift meetings to align teams on menu details, guest service expectations, and buffet presentation standards.
• Inspire ambassadors to engage guests with enthusiasm, friendliness, and professionalism to create memorable experiences.
• Monitor performance, provide coaching and recognition, and build bench strength by developing future leaders.
• Collaborate with front-of-house leaders to ensure a seamless guest experience across all outlets.
• Foster a culture of guest-first interactions where ambassadors anticipate needs, answer questions knowledgeably, and resolve concerns promptly.
• Ensure buffets and stations are consistently full, vibrant, and inviting, reinforcing the oasis resort theme.
• Support initiatives that improve speed of service, reduce wait times, and enhance overall guest satisfaction scores.
• Maintain accurate ordering, inventory levels, and waste control while upholding cost targets.
• Support scheduling and labor management to ensure coverage while optimizing productivity.
• Uphold all sanitation, health, and resort safety standards across both back- and front-of-house operations.
• Continuously look for ways to improve buffet and grab-and-go offerings through innovation, presentation, and efficiency.

Benefits

• Paid Time Off
• Complimentary Park Tickets and Passes
• Park Discounts on Food and Merchandise
• Medical, Dental, and Vision Insurance
• 401K Retirement plan
• Voluntary Insurance
• Life Insurance
• Disability Benefits
• Tuition Reimbursement
• Dependent and Health Care Flexible Spending Accounts
• Employee Assistance Program
• Legal Assistance Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees