Sous Chef Manager

Saks • San Francisco, CA

14h

About The Position

Neiman Marcus is a leading luxury retailer that provides a curated product assortment, unparalleled services, and exclusive activations for customers in Pursuit of the Extraordinary . It is known for creating the Neiman Marcus magic through exceptional customer experiences including the Neiman Marcus Awards, Fantasy Gifts, seasonal campaigns, and “Retail-tainment” initiatives. Neiman Marcus has a rich history as a brand builder, bringing together the world's top luxury designers and customers to foster a dedicated following for generations. It serves customers across its 36 stores, digital channels, and through remote selling. It is part of Saks Global’s portfolio of world-class luxury retailers and real estate assets. YOU WILL BE: A Sous Chef Manager promotes the excellence of a Neiman Marcus store by building a professional team, driving top-tier guest experiences through quality food and outstanding customer service, managing catering and special events, and overseeing key Restaurant initiatives.

Requirements

• 4-year degree preferred
• Track record achieving results
• History of leading, motivating, and coaching teams
• Basic financial knowledge
• Knowledge of order of service and proper placement of table settings (e.g., china, glass, flatware), food, and beverage as indicated by the kitchen ticket and the guidebook
• "Win together" mentality
• Basic proficiency with MS Office Product Suite, advanced proficiency preferred
• Role requires standing, bending, climbing stairs, and lifting and carrying 35 pounds
• Associates must be available based on our needs, which will include evenings, weekends, and holidays

Responsibilities

• Monitors and documents daily food inventories to minimize food waste, yielding resources to work towards proper food costs
• Maintains sufficient skills and knowledge for all kitchen roles to fill in for positions as needed
• Maintains all Health and Sanitation standards as directed by NMG, local and federal health departments, and third-party sanitation auditors
• Checks each Cook’s station daily to monitor preparation readiness for service
• Oversees maintenance of excellent quality and cleanliness across all dining rooms and kitchens
• Oversees adherence to Health and Safety standards in work areas
• Drives restaurant to achieve and maintain a 90% score or better on seasonal shop reports and sanitation evaluations
• Upkeeps current recipe book daily detailing specials, soups, and daily menu items
• Works closely with front waitstaff to support smoothly-running kitchen operations
• Creates and executes all daily specials and soups by teaching each designated kitchen station roles
• Monitors, organizes, and expedites all plates leaving the kitchen
• Maintains current and accurate paperwork from POS reports while monitoring restaurant success compared to the bottom line
• Manages inventory amounts, batch invoices, and month-end forecasts
• Works with supervisor to order food and supplies in accordance with Corporate Purchasing Contracts
• Monitors daily food costs to maintain planned food cost percentages
• Monitors plating to consistently deliver plates according to set specifications
• Trains (or allocates training for) kitchen workers in respective areas of responsibility
• Partners with Human Resources on coaching and counseling of kitchen Associates
• Works closely with supervisor on catering needs of special events
• Drives a professional and courteous environment in all dining rooms
• Maintains an active role in the front dining room procedures, driving team to maintain an efficient work environment both inside and outside of the kitchen
• Plans, executes, and / or supports special promotions and events for restaurant
• Maintains a professional, courteous kitchen environment (e.g., uniform upkeep, employee relations)
• Executes food and supplies orders in accordance with Corporate Purchasing Contracts
• Maintains close, professional relationship with all restaurant vendors
• Keeps menus current by maintaining personal knowledge (e.g., reading cookbooks, magazines, and food journals
• Oversees menu pricing, maintaining set percentages
• Enforces Neiman Marcus policies and procedures
• Responsible for coaching and counseling direct reports
• Oversees restaurant Associates in completing daily tasks
• Provides feedback, conflict resolution, and disciplinary action for Associates
• Works with Human Resources Manager on matters relevant to Associates (e.g., training, payroll, benefits)
• Provides feedback, conflict resolution, and disciplinary action for Associates
• Communicates daily with restaurant management team regarding scheduling, profit and loss reports, upcoming events, and any employee-related concerns
• Communicates effectively and daily with all culinary team members and dish crew
• Partners with Regional Director of Restaurants to ensure store is running smoothly

Benefits

• Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation
• Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate
• Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)
• An amazing employee discount

What This Job Offers

• Job Type: Full-time
• Career Level: Manager