SOS Specialist

Smarthomes • Provo, UT

41d

About The Position

Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future.
Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.
The Role:
SOS is a direct-to-home (DTH) sales support team that handles calls, texts, and emails to assist with post-activation questions or concerns from our sales representative on their accounts sold.
What you will be working on: 
You will be working with our sales representative to quickly resolve questions or concerns on their account from them or their customers. 
Who you will work with:
You will be working with our DTH sales representative, their customers, and internal corporate teams to resolve presented issues or answer questions.

Requirements

• Proficient communication skills (verbal and written)
• Friendly disposition - White glove customer service
• Excellent problem-solving skills to determine the best plan of action
• Must be able to multitask while using different internal programs
• Ability to adapt to system/process changes quickly while retaining new information
• Knowledge of Microsoft Office applications (Teams, Outlook, Excel, etc.)
• High School Graduate, GED, or equivalent
• Must be at least 18 years of age
• Ability to pass a background check
• Be able to type a minimum of 35 wpm
• If already a Vivint employee, currently meeting all department performance expectations. Cannot be on any form of a final write-up (behavioral, attendance, etc.) 
• Been in current position minimum of 90 days.

Nice To Haves

• Knowledge of Salesforce is preferred, but not necessarily required.

Responsibilities

• Quickly resolve customer concerns presented by sales representatives via calls, texts, or emails with a high level of customer service
• Regular follow-up on issues if not resolved in one interaction
• Help to promote a trusted partnership with our DTH sales representative and advocate for them and the customer when necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees